CHRIS KASSOF
Los Angeles,CA
Summary
Proactive Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Proven problem solving ability and experience developing and implementing innovative solutions. A team player, with focus on customer satisfaction. Talented multi-tasker and goal-oriented leader that has a proven track record of successful team members, proven sales results, and has effective coaching and communication skills, with the ability to lead through change.
Overview
20
20
years of professional experience
Work History
Assistant Store Leader-Customer & Team Experience
SKIMS
Los Angeles, CA
10.2023 - Current
- Opened the first-ever storefront, including workshop and retail while hiring and onboarding new store leaders and team members.
- Mentored additional staff through training and developing while opening several other store fronts domestically.
- Assisted in daily store operations, ensuring optimal customer service and satisfaction.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Own the sales floor by proactively engaging with customers, supporting entire store team and driving conversion through our selling behaviors.
- Foster a culture of learning agility by encouraging open dialogue, feedback, and ongoing development.
- Communicate transparently and consistently with team members to build trust, accountability, and ownership of the customer experience and store performance.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Supervised 20-40 team members.
Assistant Sales Manager - Beauty
Neiman Marcus
Austin, TX
11.2022 - 10.2023
- Meet with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Utilized company selling model to engage and connect customers with brand.
- Developed effective sales team members through highly individualized coaching.
- Evaluated store performance and recommended action plans to increase productivity.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Developed and encouraged sales and promotional team members.
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Analyzed competitors' successes and failures, evaluating impact on market.
Account Coordinator - Clinique
Macy's
San Antonio, TX
11.2020 - 09.2021
- Drive and analyze business acumen to achieve sales goals and target opportunities.
- Develop and maintain strong partnerships with store partners, brand partners, and regional team to increase product and business knowledge, support growth within surrounding stores, and increase store sales.
- Train, educate, and inspire Counter Managers to be successful with global selling, as well as Clinique brand selling to all clients.
- Maintain excellence in client conversion, text scripts/invites, and replenishment needs.
- Assist with execution of counter guidelines and standards within surrounding stores to be aligned with corporate direction.
- Inspire Counter Managers and global Beauty Advisors through plus-one selling and brand education to achieve key KPIs for both Macy's and Clinique standards.
- Partner with stores and plan visits accordingly, both in-person and virtually.
- Proactively lead through change to inspire stores to be successful in building clientele, executing store events, improving selling skills, and planning and prioritizing.
- Be a liaison to store leadership and Counter Managers to assess and maintain inventory discrepancies, identify and celebrate excellence within the department, and collaborate as a team to accomplish goals set by corporate and the brand.
Prestige Sales Manager/District Event Lead
Ulta Beauty Inc.
San Antonio, TX
06.2017 - 10.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Counter Manager - Estee Lauder
Macy's
San Antonio, TX
07.2016 - 06.2017
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Organized sale events and created eye-catching product displays to attract customers to the counter.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Supervisor - Madewell
J.Crew Group Inc.
San Antonio, TX
07.2013 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Sales Supervisor
J.Crew Group Inc.
San Antonio, TX
09.2011 - 07.2013
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Lead
J.Crew Group Inc.
San Antonio, TX
05.2010 - 09.2011
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales and customer satisfaction through personalized servicing.
- Established team goals and metrics for Internal Quality Assurance.
- Coached one-on-one on individual performance factors.
- Developed and maintained team rock stars.
- Monitor occupancy levels from a site perspective.
- Assist with goals and communicating effectively of objective and incentives.
Personal Stylist/Client Service Specialist
J.Crew Group Inc.
Lynchburg
03.2006 - 05.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided knowledgeable service and support for all customer needs.
- Establishing clients and creating a personal relationship via phone, email and chat.
- Upkeep daily client files.
- Respond to questions or concerns from internal associates and clients
- Participated in team meetings to understand goals, and establish necessary process improvements.
- Recommended product or process adjustments based on customer feedback.
Education
Massage Therapy
Miller-Motte Technical College - Lynchburg
Lynchburg, VAHigh School Diploma -
Jefferson Forest High School
Forest, VA06.2005
Skills
- Administration and Operations
- Leadership and Change Management
- Customer Service Management
- Team Leadership
- HR and Payroll
- Multitasking and Organization
- Action Planning
- Sales Team Evaluations
- Problem Solving
- Time Management
- Sales Tracking
- Performance Evaluations
- Staff Training and Development
- Verbal and Written Communication
- Exceptional Multi-Tasker
- Effective Retail Sales Manager
Timeline
Assistant Store Leader-Customer & Team Experience
SKIMS
10.2023 - Current
Assistant Sales Manager - Beauty
Neiman Marcus
11.2022 - 10.2023
Account Coordinator - Clinique
Macy's
11.2020 - 09.2021
Prestige Sales Manager/District Event Lead
Ulta Beauty Inc.
06.2017 - 10.2020
Counter Manager - Estee Lauder
Macy's
07.2016 - 06.2017
Sales Supervisor - Madewell
J.Crew Group Inc.
07.2013 - 04.2016
Sales Supervisor
J.Crew Group Inc.
09.2011 - 07.2013
Sales Lead
J.Crew Group Inc.
05.2010 - 09.2011
Personal Stylist/Client Service Specialist
J.Crew Group Inc.
03.2006 - 05.2010
Massage Therapy
Miller-Motte Technical College - Lynchburg
High School Diploma -
Jefferson Forest High School