Chris Keenan

Performed wine tasting for both large and small groups

Performed exclusive Beckstoffer Cabernet Sauvignon tastings

Assisting with Wine Club members

Taking reservations

Use of POS system and TOCK

Wine sales in excess of $1,000 numerous times

Bar Back duties

VIP and Industry tastings

Assisting with special events

• Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Promoted new Wine Club members
• Bar Back duties as needed
• Other duties as needed

• Bussed and reset numerous tables per shift, working efficiently to keep tasting room and patio work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Monitored guests for intoxication and immediately reported concerns to management.
• Scheduled reservations .
• Shared knowledge of wine, enabling customers to make personal decisions based on taste and interest.
• Increased sales by up-selling and promoting wine. club.
• Conducted vineyard hikes /tours, educating guests on vineyard practices
• Maintained tasting room stock of both wine and merchandise.