Chris Keyser
Somers,Mt
Summary
Organized supervisor with a strong background in management, supervision, training, employee safety, and customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Member Experience Associate
AAA
- Circle of Excellence Award Winner (Top 1% of 6 state region)
- Performed routine sales, service, and notary service
- Completed MVD transactions with extreme attention to detail
- Trained new employees on policy, procedures, and MVD services.
Service Writer
Bish’s RV
01.2022 - 06.2022
- Greet customers in a warm and professional manner
- Accurately diagnose customer issues and give accurate repair estimates
- Work with service technicians to ensure timely repair or service
- Interact with warranty and insurance companies
- Contact customers when RV is finished.
Quality Assurance Manager
GL Solutions
04.2021 - 01.2022
- Ensure software is thoroughly tested per customer specification
- Interact with various state government agencies
- Problem-solving with the client if needed
- Supervise 11 full-time employees.
Packaging Manager
Daily Interlake
10.2020 - 04.2021
- Ensure the on-time packaging of the Daily Interlake newspaper
- Interacted with section managers to ensure on-time production
- Supervised 6 full-time employees
- Completed weekly schedules
- Completed bi-weekly payroll.
Client Service Coordinator
State of Montana
05.2020 - 10.2020
- Provides emergency food and medical benefits to qualified individuals
- Coordinate interviews for new applicants
- Provide client support services in a timely accurate manner
- Answer client calls and address their concerns in a timely manner
- Handle client escalations and provide corrective actions.
Community Officer
Compliance Monitoring Systems
02.2020 - 05.2020
- Supervised 40 Felony Parole and Probation clients
- Installed and monitored clients using GPS devices
- Conducted Drug and alcohol testing on clients
- Interacted with local law enforcement and court personnel.
Assistant Manager
Walgreens
08.2019 - 02.2020
- Supervise Customer Service Associates
- Verification of funds at closing
- Scheduling
- Payroll
- Ensure a positive customer service atmosphere
- Ordering and returning products
- Interacting with vendors
- Ensure all applicable state laws are followed in regards to alcohol and tobacco sales
- Maintained accurate counts on all products.
Corrections Sergeant
Clackamas County
02.1998 - 06.2019
- Supervised correction and civilian staff on a daily basis
- Delivered accurate verbal and written reports to administrative personnel
- Maintained accurate and detailed logs of all events that occurred during shift
- Responded quickly and effectively to all security violations and duress alarms
- Completed payroll and shift schedules in a timely manner
- Developed a comprehensive new hire training regimen following applicable state and federal statutes and case law
- Supervised Peer Support Team
- Supervised Home Detention Program, including monitoring and UA collection
- Sheriff’s Department Veterans Affairs Representative.
Education
Supervisor Academy -
01.2008
Crisis Intervention Training and Suicide Prevention -
01.2008
High School Diploma -
01.1989
Skills
- Skilled in conflict resolution
- Team Work
- Budget development
- Task prioritization
- Proficient in scheduling and payroll
- Effective Decision Making
- Patience and composure
- Training and Onboarding
References
- Phillippa Labuda, (406) 249-0765
- Tina Lamm, (406) 407-4561
Certification
IS 700, ICS 100, ICS 200
Timeline
Service Writer
Bish’s RV
01.2022 - 06.2022
Quality Assurance Manager
GL Solutions
04.2021 - 01.2022
Packaging Manager
Daily Interlake
10.2020 - 04.2021
Client Service Coordinator
State of Montana
05.2020 - 10.2020
Community Officer
Compliance Monitoring Systems
02.2020 - 05.2020
Assistant Manager
Walgreens
08.2019 - 02.2020
Corrections Sergeant
Clackamas County
02.1998 - 06.2019
Supervisor Academy -
Crisis Intervention Training and Suicide Prevention -
High School Diploma -
Member Experience Associate
AAA