SHANNON FLETCHER
Superior,WI
Summary
Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Positive Customer service, communication, and prioritization skills are all important. Hardworking Team building Communications MS Office Conflict resolution Organization Self-motivated Customer service Problem resolution Data entry
Overview
20
20
years of professional experience
Work History
Member Experience Associate
Blue Cross & Blue Shield of Minnesota
Eagan, MN
08.2024 - Current
- Quickly investigated and resolved customer complaints and inquiries
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs
- Followed all customer call guidelines, such as service levels, handling time, and productivity
Transportation Driver
Fond Du Lac Tribal Center
Cloquet, MN
11.2021 - 07.2023
- Assessed all vehicles in the fleet, identifying those that needed immediate repair and minor maintenance
- Completed daily logs on time to keep internal records up to date and meet DOT requirements
- Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations
- Bring school children to and from school safely
Customer Service Representative
UnitedHealthCare/Optum
Duluth, MN
10.2005 - 10.2021
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Handle credit card transactions and applications
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Added new members to the company database
- Helped group administrators navigate the database for them to add and change members
- Helped Medicare members with their billing questions
Education
High School - Basic
Northland Secondary School
Superior, WI06.1995
Skills
- Customer service
- Communication
- Prioritization
- Team building
- Conflict resolution
- Organization
- Self-motivated
- Problem resolution
Timeline
Member Experience Associate
Blue Cross & Blue Shield of Minnesota
08.2024 - Current
Transportation Driver
Fond Du Lac Tribal Center
11.2021 - 07.2023
Customer Service Representative
UnitedHealthCare/Optum
10.2005 - 10.2021
High School - Basic
Northland Secondary School