Microsoft Office Suite
Chris Kicker
Athens,GA
Summary
Self-motivated and dependable recent Master's graduate and Navy veteran with 18+ years of customer service, inventory management and sales experience. Skilled at greeting high-volume of customers, recommending products based on individual requirements and creating displays to promote higher sales. Eager to acquire knowledge and skills to positively impact the company's growth and success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Northside Bottle Shop
Athens, GA
05.2022 - Current
- Provided exceptional customer service by greeting customers, addressing inquiries, and assisting in locating and selecting products tailored to their preferences and occasions
- Demonstrated in-depth knowledge of various types of alcoholic beverages, including wines, spirits, beers, and mixers, enabling effective customer consultations and recommendations
- Maintained accurate inventory levels by restocking shelves, tracking product expiration dates, and promptly notifying management of low-stock items to ensure consistent product availability
- Worked collaboratively with colleagues to maintain a clean and organized store environment, including tasks such as restocking, cleaning, and reorganizing displays
Customer Service Representative
Best Buy
Jacksonville, FL
09.2018 - 05.2021
- Interacted with customers in a friendly, courteous, and professional manner, addressing inquiries, resolving issues, and ensuring a positive shopping experience
- Effectively answered customer questions about products, services, pricing, and promotions, providing accurate and relevant information to assist in their purchasing decisions
- Demonstrated strong problem-solving skills by identifying customer concerns, finding appropriate solutions, and escalating complex issues to higher-level support when necessary
- Assisted customers with returns and exchanges, following store policies and guidelines to facilitate smooth and hassle-free transactions
Operations Manager
Amelia Island Boat Club
Amelia Island, FL
05.2018 - 09.2018
- Led day-to-day operations of the boat club, overseeing boat maintenance, scheduling, and staff coordination
- Fostered strong relationships with club members, addressing inquiries, concerns, and requests promptly, resulting in a member satisfaction rate of 95%
- Supervised a team of boat rental staff, providing training, performance evaluations, and regular feedback, resulting in improved service quality and employee morale
- Executed a proactive maintenance schedule for the fleet by collaborating with the maintenance team resulting in a streamlined repair process, minimized downtime and extension of the lifespan of each boat
Boat Club Concierge
Amelia Island Boat Club
Amelia Island, FL
04.2017 - 05.2018
- Welcomed and assisted club members, ensuring a personalized and memorable experience for each visit
- Conducted comprehensive boat orientation sessions for members, educating them about safety procedures, equipment usage, and navigation guidelines to foster a culture of responsible boating practices
- Conducted routine equipment checks, ensuring that boats and gear were in top condition for member use
- Ensured that boats were clean, well-stocked, and properly equipped before member reservations
Aviation Electrician's Mate
United States Navy
Virginia Beach, VA
08.2013 - 12.2016
- Conducted routine and complex maintenance, troubleshooting, and repairs on aircraft electrical and electronic systems, ensuring optimal functionality and safety
- Utilized advanced diagnostic tools and techniques to identify and rectify electrical malfunctions swiftly, minimizing aircraft downtime and ensuring mission readiness
- Adhered to strict safety protocols and guidelines while performing maintenance tasks, contributing to a safe working environment and minimizing risks associated with electrical work
- Provided guidance and training to junior personnel, facilitating their development in avionic maintenance procedures, safety protocols, and equipment operation
- Effectively communicated technical information and updates to supervisors, colleagues, and cross-functional teams, ensuring a clear understanding of maintenance activities and status
Education
Master of Science - Management
Southern New Hampshire University
05.2022 - 05.2023
Bachelor of Science - Communications (Advertising)
University of North Florida
Jacksonville, FL 05.2018 - 05.2019
Associate's Degree - General Studies
University of Maryland University College
05.2015 - 05.2017
Skills
Stocking and replenishing
undefinedSoftware
Adobe Photoshop
Google Suite
Timeline
Master of Science - Management
Southern New Hampshire University
05.2022 - 05.2023
Sales Associate
Northside Bottle Shop
05.2022 - Current
Customer Service Representative
Best Buy
09.2018 - 05.2021
Bachelor of Science - Communications (Advertising)
University of North Florida
05.2018 - 05.2019
Operations Manager
Amelia Island Boat Club
05.2018 - 09.2018
Boat Club Concierge
Amelia Island Boat Club
04.2017 - 05.2018
Associate's Degree - General Studies
University of Maryland University College
05.2015 - 05.2017
Aviation Electrician's Mate
United States Navy
08.2013 - 12.2016
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