Summary
Overview
Work History
Education
Skills
Timeline
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Chris Kirchgassner

Ocoee,FL

Summary

With a proven track record at Blockhead Moto LLC, as well as Seminole Harley Davidson. I excel in engine rebuilds and performance modifications, alongside strong leadership and communication. My approach has significantly enhanced team productivity and customer loyalty through innovative solutions and empowering junior technicians, showcasing adaptability and a commitment to excellence.

Experienced with advanced mechanical systems and diagnostic tools. Utilizes deep knowledge of Harley Davidson technologies to troubleshoot and repair efficiently. Track record of maintaining high standards in repair quality and customer service.

Overview

27
27
years of professional experience

Work History

Master Technician/Builder

Blockhead Moto LLC
08.2021 - 01.2025
  • Improved vehicle performance by conducting comprehensive engine builds and assisting customers in their overall product choices and engine displacements as well as naturally aspirated vs forced induction engines.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Performed advanced dynamometer tuning as well as advanced engine diagnostics using Dynojet WinPep7 and 8, Powervision.ThunderMax, and TTS tuning software.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for customer approval.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.

Mechanic Shop Foreman

Seminole Harley Davidson
09.2013 - 08.2021
  • Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
  • Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
  • Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
  • Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
  • Boosted employee morale through recognition programs and team-building activities, contributing to a positive work environment and increased staff retention rates.
  • Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
  • Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.

Master Technician

Kenai Peninsulaq Harley Davidson
04.2004 - 07.2013
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
  • Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.

Master Technician

Arlen Ness of Daytona
06.2002 - 04.2004
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Expert Technician

Daytona Harley Davidson
01.2002 - 03.2002
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Technician

Dick Farmers Harely Davidson/Orlando Harley
08.1997 - 01.2002
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

Harley Davidson Master of Service Technology

Harley PHD Instructor Led Course's
Milwaukee, WI

High School Diploma -

Daytona Beach Community College
Daytona Beach, FL
06.1996

Skills

  • Strong Leadership and Communication Skills
  • Works Well Under Pressure
  • Strong Belief in Team Mentality and Empowerment
  • Mentor
  • Quick Decision-making
  • Adaptability and flexibility
  • Engine rebuilds
  • Certified Dyno Technician

Timeline

Master Technician/Builder

Blockhead Moto LLC
08.2021 - 01.2025

Mechanic Shop Foreman

Seminole Harley Davidson
09.2013 - 08.2021

Master Technician

Kenai Peninsulaq Harley Davidson
04.2004 - 07.2013

Master Technician

Arlen Ness of Daytona
06.2002 - 04.2004

Expert Technician

Daytona Harley Davidson
01.2002 - 03.2002

Technician

Dick Farmers Harely Davidson/Orlando Harley
08.1997 - 01.2002

High School Diploma -

Daytona Beach Community College

Harley Davidson Master of Service Technology

Harley PHD Instructor Led Course's

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Chris Kirchgassner