Chris Klawitter
First Student Transportation
Normal,IL
14
years of professional experience
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Services Advisor
9 Months- Delivered exceptional customer service by addressing client inquiries, resolving issues, and providing tailored solutions that enhanced client satisfaction
- Handled high volume of customer calls and emails, ensuring prompt service delivery and maintaining service quality standards
- Performed regular client check-ins to evaluate satisfaction levels and uncover opportunities for additional services
- Collaborated with cross-functional teams to streamline processes and improve overall service quality
- Performed diagnostics on computer systems and technology devices to identify issues.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, facilitating timely stock replenishment and organization.
- Processed customer orders efficiently through point-of-sale systems.
- Collaborated with team members to enhance service delivery and store operations.
- Developed knowledge of store promotions, improving customer engagement and sales support.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Trained new staff on operational procedures and best practices for customer service.
- Contributed to merchandising efforts by organizing displays to attract customer interest.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
Bus Monitor
4 Months- Monitored student behavior and ensured safety during transit.
- Assisted in boarding and disembarking procedures to maintain order.
- Communicated effectively with drivers and school staff regarding student needs.
- Conducted routine checks of seating arrangements for compliance with safety protocols.
- Provided support to students with special needs, ensuring a positive experience.
- Responded promptly to emergencies, implementing safety measures as necessary.
- Collaborated with team members to enhance overall transportation efficiency.
- Maintained cleanliness and organization of bus interior for optimal environment.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Secured special seats and restraint devices used by students.
- Managed emergency bus evacuations with appropriate use of emergency door.
Services Advisor/Key Carrier
3 Years- Executed opening and closing procedures as Key Carrier, ensuring store security and compliance with company policies.
- Provide exceptional customer service by assisting clients with product selection, processing transactions, and resolving inquiries
- Drive sales by actively engaging with customers, promoting store promotions, and cross-selling products
- Manage service desk operations, including handling returns, exchanges, and resolving customer complaints in a professional and timely manner
- Managed service desk operations, handling returns, exchanges, and resolving customer complaints to maintain high customer satisfaction
Business Manager
2 Years 9 Months- Customer care, order fulfillment, advertising and inventory
- Oversaw budgeting and forecasting processes, achieving 10% reduction in operational costs
- Implemented new marketing strategies that increased customer engagement and loyalty by 20%
- Led negotiations with key vendors, resulting in improved terms and cost savings of 12%
- Implemented new marketing strategies that boosted customer engagement and loyalty by 20%
Quality Assurance Coach
9 Months- Started as a Customer Care Representative and helped customers via email and phone interactions. Within 60 days of starting, I was promoted to a Specialist Position with duties ranging from Outbound Calls for Credit Application Verification to Customer Complaints. Shortly after my promotion to Specialist, I received an offer for a Coaching or Supervisory position. Coached team members on development through regular meetings and feedback sessions. After a few months as a Coach, I transitioned into a Quality Assurance Coaching position. There, I was tasked with completing four Quality Assurance Evaluations on each Customer Care Representative every week
- Developed and implemented quality assurance training programs for team members.
- Conducted regular audits to ensure compliance with company standards and procedures.
- Analyzed quality metrics to identify trends and recommend process improvements.
Customer Service Representative
4 Years 8 Months- As a Customer Service Representative, my duties included assisting customers with their electronic banking needs. This included loan payments, withdrawals from Checking, Savings and Money Market accounts, complaints and other bank related situations. I was also tasked with Mentoring new Customer Service Representatives during their bridge from Training to On Call Work.
- Responded to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner
- Identified and resolved customer issues to ensure a positive interaction and enhance customer loyalty
- Collaborated with cross-functional teams to improve processes and procedures to enhance the overall customer experience
- Mentored new representatives during their transition from training to on-call work, ensuring smooth integration into the team.
Education
Diploma - General
Skills
Customer service
Client assistance
Technical troubleshooting
Process improvement
Service enhancement
Time Management
Multitasking
Organization
Attention to detail
Problem Solving
Adaptability
Team Player
Timeline
Bus Monitor
First Student Transportation
05.2026 - CurrentRead More
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Business Manager
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Quality Assurance Coach
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06.2018 - 03.2019Read More
Customer Service Representative
State Farm Bank
06.2012 - 02.2017Read More
Bloomington High School
Diploma from General
Read More