Summary
Overview
Work History
Education
Skills
Timeline
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KRISTIAN SCHMID

Lagrange,GA

Summary

Dedicated and customer-oriented Service Advisor with over two years of experience in the automotive industry. Proven ability to effectively communicate with customers to assess their needs and provide tailored solutions. Adept at managing service schedules, processing work orders, and coordinating with technicians to ensure timely and efficient service delivery. Strong problem-solving skills and attention to detail, with a commitment to enhancing customer satisfaction and fostering long-lasting relationships. Proficient in using dealership management software and up-to-date with industry trends, seeking to leverage expertise to contribute to a dynamic service team.

Overview

11
11
years of professional experience

Work History

Services Advisor

Nissan of LaGrange
12.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Coordinated with parts department to determine availability of necessary components
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Sales Consultant

Rainey Used Cars
02.2022 - 07.2023
  • Enhanced communication skills through daily interactions
  • Boosted client satisfaction through tailored automotive solutions, enhancing brand loyalty and fostering repeat business
  • Utilized data-driven insights to optimize sales strategies, achieving measurable growth in customer acquisition and retention
  • Energized sales floor with proactive engagement, driving customer interest and contributing to a vibrant team atmosphere
  • Consistently exceeded monthly sales targets, delivering impactful results through strategic customer interactions and follow-ups.

Front Office Manager

Home2 Suites
07.2018 - 02.2022
  • Enhanced guest satisfaction by efficiently addressing inquiries and resolving issues, fostering a welcoming environment
  • Streamlined check-in processes and optimized room allocation, contributing to an improved guest experience and operational efficiency
  • Collaborated with team to ensure seamless service delivery, boasting guest engagement and loyalty through proactive hospitality
  • Monitored booking systems to ensure accuracy in reservations, minimizing errors and maximizing occupancy rates.

Guest Service Night Auditor

Great Wolf Lodge
06.2016 - 06.2018
  • Daily duties include but are not limited to welcoming guests upon check-in, taking payments, and personalizing guest experiences with add-on packages
  • Used cross-training skills to assist with room service, completing reservations, and coordinating events for the company
  • Served as a liaison to ensure excellent production quality between housekeepers, kitchen staff, and management
  • As a Night Auditor, ensured folios were closed for all financial departments, completed receipting, and managed spreadsheets to account for daily/annual revenue.

Office Manager

Highland Marina Resort
03.2014 - 12.2016
  • Managing reservations and payments as well as completing sales orders for multiple outside vendors and inventory
  • Provided excellent customer service, both verbal and written
  • Providing support to staff when business areas are needed to ensure that the customer has the best experience.

Education

Associate Degree - Business Management And Marketing

Lanier Technical College
Oakwood, GA
12.2006

Skills

  • Customer Support
  • Sales Support
  • Service Delivery Optimization
  • Workflow Management

Timeline

Services Advisor

Nissan of LaGrange
12.2023 - Current

Sales Consultant

Rainey Used Cars
02.2022 - 07.2023

Front Office Manager

Home2 Suites
07.2018 - 02.2022

Guest Service Night Auditor

Great Wolf Lodge
06.2016 - 06.2018

Office Manager

Highland Marina Resort
03.2014 - 12.2016

Associate Degree - Business Management And Marketing

Lanier Technical College

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