Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chris Kosiak

Indianapolis,Indiana

Summary

Customer Service Specialist with 9 years of experience in different industries looking for a new direction.

Overview

8
8
years of professional experience

Work History

Training and Development Specialist

Vacasa
01.2024 - 06.2024
  • Worked directly with homeowners to ensure their individual and Vacasa's organizational success.
  • Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
  • Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.
  • Created video, audio, and educational content for new and tenured specialists.
  • Designed and conducted meetings, lessons, courses, and assessments to ensure long term success for our employees and clients.

Store Associate

Aldi
08.2023 - 12.2023
  • Built strong relationships with customers to ensure repeat business and customer satisfaction
  • Implemented efficient store operations to maximize customer satisfaction and sales under strict time constraints
  • Maintained a clean and organized store environment to create an enjoyable shopping experience for customers.

Customer Support/Sales

Guitar Center Inc.
08.2022 - 07.2023
  • Handled high volume of inbound and outbound calls
  • Formed lasting relationships with a variety of customers to understand and fulfill their needs effectively
  • Balanced many lines of communication ranging from emails, instant messages, texts, and phone calls in a fast paced environment in order to efficiently manage the sales and customer support roles of the position
  • Performed various administrative tasks such as credit operations, data entry, filing paperwork, preparing correspondence, etc.

Lead Technician/Floor Associate

Indiana Music Garage
01.2020 - 08.2022
  • Balanced the roles of sales, customer support, and instrument repairs daily
  • Developed strong relationships with clients to build trust in the business
  • Advised customers on products and financing
  • Balanced multiple lines of communication between customers, company representatives, and suppliers
  • Develop and implement training programs for new technicians to ensure consistent quality and efficiency in repairs and installations.

Speaker Builder

Weber Speakers
01.2016 - 07.2020
  • Received and manufactured orders for speaker and other vintage sound technology
  • Develop and implement quality control procedures to ensure the production of high-quality speakers
  • Trained new hires on job requirements
  • Handled customer relations in person and digitally and assisted with shipping.

Education

High School Diploma -

St. Theodore Guerin High School
Noblesville, IN
06.2013

Skills

  • Customer Service
  • Communication
  • Management
  • Problem-solving
  • Teaching

References

  • Ashling Barrett, Pushin' Posies/Bluebeard, ashlingbarrett@gmail.com, (317)600-1980
  • Amy Collins, VACASA, Former manager, (503)465-7439

Timeline

Training and Development Specialist

Vacasa
01.2024 - 06.2024

Store Associate

Aldi
08.2023 - 12.2023

Customer Support/Sales

Guitar Center Inc.
08.2022 - 07.2023

Lead Technician/Floor Associate

Indiana Music Garage
01.2020 - 08.2022

Speaker Builder

Weber Speakers
01.2016 - 07.2020

High School Diploma -

St. Theodore Guerin High School

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Chris Kosiak