Chris Lambert
Mobile,AL
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with 24 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
23
23
years of professional experience
Work History
Automotive Technician
Downtown Car Care
01.2023 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Service Manager/Mechanic Shop Foreman
Palmer's Airport Hyundai
10.2001 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
Automotive Technician
McConnell Automotive
10.2000 - 10.2001
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Satsuma City High School
Satsuma, AL06.2000
Skills
- Changing Oil
- Preventive Maintenance
- Electrical Failure Repairs
- Job Scheduling
- Ticket Writing
- Parts Replacement
- Estimating Work
- Calibration Understanding
- Issue Resolution
- Inspecting Vehicles
- System Repairs
- Customer Service
- Alignments Experience
- Customer Relationship Management (CRM)
- Safety Awareness
- Electrical Experience
- Engine Repair
- Calibrating Systems
- Electrical Understanding
- Managing Parts
- Scheduled Services
- Brake Systems Understanding
- Engine Rebuilds
- Suspension Systems
- Installing Equipment
- Troubleshooting Skills
- Diagnostic Abilities
- Bay Management
- Optimizing Engine Performance
- Changing Tires
- Relationship Building
- Team Collaboration
- Brake Systems
- Work Planning and Prioritization
- Electrical Repair Procedures
- Coolant System Control
- Heating and Air Conditioning
- Hand and Power Tools
- Supply Ordering
- Calibrating Instruments
- Drivetrain and Axle Installation
- Road-Worthiness Evaluations
- Rebuilding Engines
- Replacing Parts
- Quality Assurance
- Heavy Lifting
- Customer Relations
- Preparing Work Orders
- Relaying Complex Information
- Valid Driver's License
- Ordering Supplies
- Quality Assurance Inspections
- Repair Quotes
- Preventive Maintenance Services
- Replacing Filters
- Service Scheduling
- Strong Work Ethic
- Purchasing Parts and Inventory
- Soldering Skills
- Maintenance Scheduling
- Problem-Solving
- Maintaining Records
- Emissions Control
- Automotive Engineering
- Detailing Services
- Tire Services
- Drivetrain Repair
- Glass Replacement
- Battery Services
- Preventative Maintenance
- Electrical Systems
- Steering Systems
- Automotive Electronics
- Wheel Alignments
- Exhaust Systems
- Hybrid Systems
- Fluid Exchanges
- Vehicle Inspections
- Advanced Diagnostics
- Analytical and Critical Thinking
Timeline
Automotive Technician
Downtown Car Care
01.2023 - Current
Service Manager/Mechanic Shop Foreman
Palmer's Airport Hyundai
10.2001 - 01.2022
Automotive Technician
McConnell Automotive
10.2000 - 10.2001
High School Diploma -
Satsuma City High School