Chris Lasher
Escondido,CA
Summary
Proven leader in security and customer service, adept at enhancing client relations and satisfaction through strategic account management at Securitas Critical Infrastructure Services, Inc. Excelled in teamwork and collaboration, driving operational excellence and achieving notable improvements in customer service metrics. Skilled in client relations and account management, consistently delivering results beyond expectations. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Securitas Critical Infrastructure Services, Inc.
10.2022 - Current
- Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
- Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
- Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
- Assists in the submission of payroll and personnel information to the company as designated.
- In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
- Prepares, files, and submits various reports as required.
- Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
Security Officer/Weekend Supervisor
Pinkerton Government Services Inc. / SCIS
07.2007 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot & vehicle.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cable Technician
CDIS
09.2015 - 09.2021
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
M1A1 Abrams Tank Crewman
United States Marine Corps Reserve
10.2009 - 07.2012
- Consistently met deadlines for completing required training exercises and evaluations, demonstrating dedication to professional development.
- Assisted with the loading and unloading of ammunition, contributing to efficient mission preparation.
- Enforced strict adherence to safety protocols among fellow crew members, reducing risk of accidents or injury.
- Enhanced team efficiency by implementing streamlined communication and coordination protocols.
- Ensured accurate target acquisition through diligent use of specialized sighting equipment.
- Maintained a high level of physical fitness to meet demanding job requirements and enhance overall performance.
- Performed regular maintenance tasks on the tank''s weapons systems, maintaining peak functionality.
- Navigated challenging terrain effectively, allowing for efficient movement during time-sensitive operations.
- Trained new crew members on proper tank operation techniques, promoting safety and effectiveness.
- Utilized advanced knowledge of tank systems to troubleshoot issues quickly, minimizing downtime during crucial moments in combat situations.
- Continuously sought opportunities for self-improvement and professional development, maintaining a high level of expertise in all aspects of M1A1 Abrams Tank Crewman responsibilities.
Sales Associate
Walmart
01.2004 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Low Altitude Air Defense Gunner
United States Marine Corps
12.2002 - 12.2006
- Operated and performed prescribed maintenance on surface-to-air weapon systems.
- Provided security for forward operating air bases, setup firing positions and aircraft identification.
- Assist in convoy security, operations and patrols.
- Supported successful mission completion with accurate target identification and engagement.
- Developed strong teamwork skills through close collaboration with peers during high-pressure situations.
- Adapted quickly to changing priorities and mission requirements, demonstrating exceptional flexibility under pressure.
- Ensured safety of personnel, consistently adhering to strict safety protocols during live-fire exercises.
Flow Team Member
Target
11.1999 - 12.2002
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Improved overall team performance through constructive feedback, sharing best practices, and mentoring new team members.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Optimized store layout for enhanced traffic flow and easier access to merchandise for customers.
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
Education
Bachelor of Science - Criminal Justice
Sunnyside Christian A
San Diego, CA12.2010
High School Diploma -
Sunnyside Christian Academy
North Rose, NY06.1995
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
Certification
- CA Guard Card
- SCTE Broadband Premises Installer
- American Red Cross Licenses and certifications
Additional Skills
- Proficient with Microsoft Office
- Proficient in problem solving skills
Timeline
Account Manager
Securitas Critical Infrastructure Services, Inc.
10.2022 - Current
Cable Technician
CDIS
09.2015 - 09.2021
M1A1 Abrams Tank Crewman
United States Marine Corps Reserve
10.2009 - 07.2012
Security Officer/Weekend Supervisor
Pinkerton Government Services Inc. / SCIS
07.2007 - 10.2022
Sales Associate
Walmart
01.2004 - 07.2007
Low Altitude Air Defense Gunner
United States Marine Corps
12.2002 - 12.2006
Flow Team Member
Target
11.1999 - 12.2002
Bachelor of Science - Criminal Justice
Sunnyside Christian A
High School Diploma -
Sunnyside Christian Academy
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