Chris Latozke
Broadband Communications Expert
Gillette,WY
Summary
Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
19
19
years of post-secondary education
Work History
Business Sales Executive
Visionary Broadband
01.2024 - Current
- Established strong relationships with clients through effective communication and attentive customer service.
- Coordinated closely with internal departments such as finance, operations, and legal to ensure seamless execution of deals from start to finish.
- Managed a robust sales pipeline, prioritizing opportunities for maximum revenue generation and long-term success.
- Negotiated prices, terms of sales and service agreements.
Field Operations Manager
Midco - Northern Hills Technical Operations Center
03.2022 - 01.2024
- Ensure a safe, secure, and legal work environment
- Develop personal growth opportunities
- Monitored team performance to assess training requirements and areas in need of improvement.
- Assisted in recruiting, hiring and training of team members.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
- Advanced troubleshooting for service issues from outside plant to the customer device
- Staying current on all new technology
- Content creation by utilizing Microsoft Office
- Ensure the best service for every customer in the Northern Hills
- Effective management of all equipment and inventory.
- Completing all other assigned duties as required.
Technical Trainer
Midco - Rapid City Technical Operations Center
08.2019 - 03.2022
- Compiled training and assessment resources based on understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Updated training coursework and requirements according to group and technology changes.
- Worked with video production team and developed new training content in various distribution channels.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Field Technician
Midco - Rapid City Technical Operations Center
06.2014 - 08.2019
- Delivered high-quality work by diligently following standard operating procedures to ensure the best possible service was provided.
- Collaborated with other field technicians to resolve complex technical issues.
- Enacted successful system repairs by applying technical skills and operations knowledge.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Worked with diverse types of weather and ground conditions.
- Excelled with customer communication.
Education
Broadband Technology Certificate -
Arapaho Community College
Littleton, CO 05.2001 - 05.2020
Construction Electrician Certificate -
Minnesota State Community and Technical College
Moorhead, MNAdditional Information
- Personal and Work references upon request.
Timeline
Business Sales Executive
Visionary Broadband
01.2024 - Current
Field Operations Manager
Midco - Northern Hills Technical Operations Center
03.2022 - 01.2024
Technical Trainer
Midco - Rapid City Technical Operations Center
08.2019 - 03.2022
Field Technician
Midco - Rapid City Technical Operations Center
06.2014 - 08.2019
Broadband Technology Certificate -
Arapaho Community College
05.2001 - 05.2020
Construction Electrician Certificate -
Minnesota State Community and Technical College
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