Christopher Madsen
Henderson,NV
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
17
17
years of professional experience
Work History
Baseball Instructor
Madsen Baseball Academy
03.2020 - Current
- Created and organized progressive training program for each specific position.
- Developed individual programs based on age and abilitie.
- Supervised and coordinated baseball team and program in the Rawlings Tigers organization.
Owner
Madsen&Boys Cleaning
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Specialist
Las Vegas Billboards
09.2015 - 03.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
Sinclair Broadcast Group
01.2012 - 03.2015
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Attended networking events to build relationships and identify sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Account Manager
Las Vegas Review-Journal
02.2007 - 12.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
No Degree - Broadcast Journalism
Associate of Arts - Journalism, Print
05.1991
High School Diploma -
06.1989
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Customer Service
- Strategic selling
- New business opportunities
- Territory Management
- Business development and planning
- Lead Development
- Customer Relationship Management
- Lead Generation
- Strong relationships
- Account planning
- Goals and performance
- Contract Negotiation
- Business Development
- Revenue Generation
Timeline
Baseball Instructor - Madsen Baseball Academy
03.2020 - Current
Owner - Madsen&Boys Cleaning
03.2020 - Current
Sales Specialist - Las Vegas Billboards
09.2015 - 03.2020
Sales Associate - Sinclair Broadcast Group
01.2012 - 03.2015
Account Manager - Las Vegas Review-Journal
02.2007 - 12.2011
University of Northern Colorado - No Degree, Broadcast Journalism
Pikes Peak Community College - Associate of Arts, Journalism, Print
Mitchell High School - High School Diploma,
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