Chris McLaughlin
Noblesville,IN
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
13
13
years of professional experience
Work History
Customer Service Professional/ Licensed Insurance Agent
GEICO
09.2016 - Current
- Calculated quotes and educated clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Achieved multiple awards including annual Chairman’s 5 times.
Regional Operations Manager
Two Men and a Truck
01.2014 - 09.2016
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
Site Manager
Price Self Storage
05.2010 - 01.2014
- Oversaw all daily office operations and equipment maintenance.
- Interviewed, hired, and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
Education
Associate of Science - General Business
Upper Iowa University
Fayette, IASkills
- Project Management Abilities
- Quality Assurance
- Staff Education and Training
- Payment Processing
- Product Knowledge
- Paperwork Processing
- Data Entry
- Scheduling
- Complaint Resolution
- Customer Relations
- Team Development
Timeline
Customer Service Professional/ Licensed Insurance Agent
GEICO
09.2016 - Current
Regional Operations Manager
Two Men and a Truck
01.2014 - 09.2016
Site Manager
Price Self Storage
05.2010 - 01.2014
Associate of Science - General Business
Upper Iowa University
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