Chris Mendez
Garfield,United States
Summary
Dynamic sales professional with a proven track record at Open Road BMW, excelling in customer engagement and contract management. Leveraging strong verbal communication and strategic issue analysis, I consistently exceed sales goals while cultivating lasting client relationships. My results-driven approach ensures exceptional service and satisfaction in every interaction.
Overview
10
10
years of professional experience
Work History
BMW Client Advisor
Open Road Bmw
Morristown
03.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Guided clients through vehicle selection process, aligning options with individual needs and preferences.
Assistant Manager
AT&T
Paramus, NJ
02.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Sales Associate
AT&T
Clifton, NJ
09.2016 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Clifton High School
Clifton, NJ01-2014
Skills
- Strong verbal communication
- Strong multitasking abilities
- Results-driven approach
- In-depth product knowledge
- Strategic issue analysis
- Sales proficiency
- Customer engagement techniques
- Lead engagement
- Contract management
Timeline
BMW Client Advisor
Open Road Bmw
03.2023 - Current
Assistant Manager
AT&T
02.2021 - 02.2023
Sales Associate
AT&T
09.2016 - 03.2021
Clifton High School