Chris Meves

• Established eBay account for online sales of OEM Kia parts, driving revenue growth for parts department.
• Identified low cost parts to sell for maximum profit.
• Executed sales strategies to consistently reach $50,000 in monthly revenue on eBay, maintaining a 58% gross profit.
• Allocated 55% of time to eBay operations, enhancing gross profit in used car recon department during remaining hours.
• Evaluated customer needs and recommended suitable parts to elevate service quality and satisfaction.
• Streamlined order fulfillment processes to ensure accuracy and enhance operational efficiency.
• Managed parts inventory, ensuring accurate stock levels and timely replenishment.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Maintained an orderly workspace to foster a productive and accurate work environment.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.

Directed eBay marketplace activities, focusing on the sale of locally sourced automotive components.

Optimized ROI by identifying parts with the lowest cost and largest demand with low shipping cost to maximize profit.

Processed all orders handling shipping and all returns.

Responded to all customer special orders and provided expert advice to ensure customer satisfaction.

Maintained and optimized all new and existing listings on eBay to achieve Top Rated Seller status with eBay.

• Facilitated customer selection of suitable parts to enhance service experience.
• Partnered with technicians to assess and determine parts requirements for repairs.
• Implemented training initiatives for new hires, focusing on inventory systems and customer interaction protocols to optimize team efficiency.
• Formulated strategies to minimize order lead times and enhance operational efficiency in parts delivery.
• Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.