Chris Mistretta

Designed and implemented food safety training programs to ensure adherence to compliance and operational excellence at six locations.

Achieved compliance with industry standards by effectively managing time and temperature controls. Enhanced operational efficiency through proactive monitoring and adjustments. Delivered consistent results in maintaining optimal conditions for production.

Performed comprehensive internal audits on a weekly basis across all locations to identify areas for improvement.

Coordinated and administered ServSafe testing sessions for managerial staff.

Conducted thorough assessments of food safety issues to ensure compliance with health standards.

• Led strategic oversight of Boca, Clematis, and Dixie locations, driving operational excellence and team performance. Implemented process improvements to enhance efficiency and service quality. Guided teams in achieving organizational goals through effective leadership and resource management.
• Worked alongside leadership team in operations setting to optimize service strategies and enhance overall operational performance.
• Refined processes to enhance operational efficiency and achieve cost reduction objectives.
• Streamlined inventory management processes to ensure efficient stock levels and decrease waste.
• Spearheaded collaborative communication initiatives across departments to improve workflow processes and achieve project objectives.
• Facilitated skill development and operational knowledge through targeted training programs for staff.
• Evaluated key performance indicators to ensure compliance with established company standards and objectives.
• Conducted thorough quality control assessments to guarantee uniformity in product offerings and maintain high levels of guest satisfaction.

Oversaw payroll operations to ensure timely and accurate compensation for all employees. Managed payroll systems and processes to enhance efficiency and compliance. Coordinated with finance and HR departments to streamline payroll reporting and audits.

Oversaw inventory management processes to support operational efficiency.

Developed and maintained scheduling plans for bar department staff to align with operational needs and peak service times.

Facilitated onboarding and training processes for new employees.

Implemented and upheld service standards to ensure consistent quality.

Managed comprehensive scheduling for all departmental activities.

Provided strategic mentorship to current leadership team, fostering professional growth and effective decision-making.

Achieved higher guest satisfaction ratings through effective management of feedback processes. Improved service quality by addressing guest concerns and implementing actionable insights. Enhanced overall guest experience by fostering open communication channels.

Achieved improved team alignment and communication through effective management of monthly staff meetings. Drove engagement and collaboration, resulting in enhanced team productivity and morale.

Managed service department activities to ensure high-quality service delivery and operational excellence.

Oversaw scheduling processes for current employees, aligning availability with operational needs.

Evaluated applicants through structured interviews for open positions to ensure alignment with organizational needs.

Streamlined departmental processes to improve service delivery and foster high-performing teams.

• Enhanced workplace morale and productivity through proactive communication and collaborative team initiatives.
• Optimized guest feedback systems to enhance service delivery and elevate satisfaction scores.
• Managed cash transactions with precision and prepared deposits for financial reporting.
• Fostered a high-performance culture by motivating, training, and disciplining employees to achieve peak productivity.
• Managed inventory systems to maintain adequate stock levels while minimizing waste and spoilage.
• Mentored team to foster a supportive atmosphere, aimed at boosting employee performance and retention.

• Executed comprehensive analysis of market trends to identify new business opportunities.
• Managed financial performance, optimizing budget allocation for maximum impact on operations
• Streamlined workflows by integrating new technologies and best practices into daily operations.
• Negotiated contracts with vendors, securing high-quality products at competitive prices while maintaining positive relationships.
• Implemented innovative marketing campaigns that boosted brand awareness and generated new leads for the business.
• Managed financial operations, including budgeting and forecasting, ensuring company stability and growth.
• Developed and maintained client relationships, leading to increased customer satisfaction and repeat business.

• Oversaw daily Front of House / Back of House Operations