Chris Moncada
Aurora,CO
Summary
At Hearing Care Solutions, I leveraged my healthcare expertise and exceptional customer service skills to enhance patient care, notably integrating OTC benefits for hearing aids for 700,000 patients. My adeptness in insurance verification and conflict resolution ensured seamless support and compliance, underscoring my commitment to excellence in patient services.
Overview
7
7
years of professional experience
Work History
Patient Services Specialist
Hearing Care Solutions
Aurora, CO
02.2022 - Current
- Patient Services Specialist at Hearing Care Solutions: Delivered exceptional, efficient, and unparalleled support to patients by managing insurance and benefits, with expertise in navigating over 20 contracted providers.
- Hearing Health Division Oversight: Managed hearing health services for major insurers, including Anthem (Elevance Health) and Cigna Health, ensuring compliance and resolving patient complaints to achieve high satisfaction.
- Operational Excellence: Enhanced patient access to affordable hearing care by minimizing disruptions and improving processes during the OTC transition.
Barista
Starbucks
Aurora, co
07.2018 - 08.2019
- Barista at Starbucks: Acquired comprehensive training and hands-on expertise in all facets of store operations, including cashier responsibilities, drive-thru coordination, and beverage preparation.
- Efficient Service Delivery: Consistently executed fast, accurate, and seamless transactions while prioritizing exceptional customer service.
- Customer Relationship Building: Focused on fostering genuine connections with every customer to ensure their needs were met and their experiences exceeded expectations.
- Commitment to Excellence: Upheld Starbucks' high standards for customer satisfaction by maintaining a welcoming, positive, and enjoyable environment for all patrons.
Education
High School Diploma -
Hinkley High School
Aurora, CO05-2020
Skills
- Healthcare
- Patient confidentiality
- Insurance verification
- Customer service
- Flexible schedule
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Conflict resolution
- Phone and email etiquette
- Quality assurance
- Strong administrative abilities
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Patient Services Specialist
Hearing Care Solutions
02.2022 - Current
Barista
Starbucks
07.2018 - 08.2019
High School Diploma -
Hinkley High School
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