Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Hi, I’m
Chris Morales
Cape Girardeau,MO
Summary
Overview
13
years of professional experience
3
years of post-secondary education
Work History
TargetCape Girardeau, MO
Starbucks Barista
06.2023 - Current
Job overview
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained calm demeanor during high-volume periods and special events.
Morales Roofing Company LLCCape Girardeau, MO
Billing Manager
09.2022 - Current
Job overview
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Worked with customers to resolve billing disputes in a timely manner.
- Processed customer refunds promptly upon request.
- Developed invoicing systems and internal controls to boost billing efficiencies.
TargetConroe, TX
Cashier/Customer Service
07.2019 - 08.2021
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Fiesta Mart LLCConroe, TX
Cashier/Customer Service
09.2018 - 06.2019
Job overview
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
The Woodlands ResortThe Woodlands, TX
Bellhop/Valet
06.2018 - 08.2018
Job overview
- Greeted guests upon arrival and assisted with luggage to the hotel room.
- Assisted guests with inquiries about local attractions, restaurants, and transportation options.
- Ensured that all guest requests were promptly attended to in a professional manner.
- Assisted in handling customer complaints in a courteous and friendly manner.
- Provided assistance during large events held at the hotel such as weddings or conferences.
- Provided advice to guests on transportation options near hotel.
Pocotara Horse EquipmentBellville, TX
Sales Associate
01.2011 - 06.2014
Job overview
- Created presentations and proposals for prospective clients.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Processed orders through company system and coordinated product deliveries.
Education
Lone Star College System
Associate in Arts (AA) in Arts
08.2019 - 05.2022
University Overview
Skills
- Guest Services
- Cash Handling
- Cashiering
- Customer service
- Beverage Preparation
- Espresso Machine Operation
- Sales
- Interest Calculations
- Invoice Processing
- Bookkeeping
- Filing
- Microsoft
Affiliations
Affiliations
- Vocal Production
- Video Gaming
- Music Artist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Spread love everywhere you go. Let no one ever come to you without leaving happier."
Timeline
Starbucks Barista
Target
06.2023 - Current
Billing Manager
Morales Roofing Company LLC
09.2022 - Current
Lone Star College System
Associate in Arts (AA) in Arts
08.2019 - 05.2022
Cashier/Customer Service
Target
07.2019 - 08.2021
Cashier/Customer Service
Fiesta Mart LLC
09.2018 - 06.2019
Bellhop/Valet
The Woodlands Resort
06.2018 - 08.2018
Sales Associate
Pocotara Horse Equipment
01.2011 - 06.2014
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