CHRIS NGUYEN
TAMARAC,MN
Summary
I have been in working in the Casino industry for more than twenty years, working in diversity group and get to know them, specially guests seeing them happy and enjoy make me feel better and that why I always want to return to serve them.
Overview
20
20
years of professional experience
Work History
OWNER/MANAGER
BANH MI 2020
04.2021 - 01.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Floor Supervisor
Seminole Classic Casino
01.2018 - 01.2021
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
MANAGER
HUONG'S BISTRO CAFE
01.2017 - 01.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Floor Supervisor
Seminole Casino Coconut Creek
01.2011 - 01.2017
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Dual Rate Supervisor
Borgata Casino & Hotel
08.2003 - 01.2011
- Enhanced team performance by implementing effective training programs and coaching strategies.
- Streamlined operations for increased efficiency by developing and implementing new procedures.
- Boosted employee morale and job satisfaction with regular feedback sessions and recognition of achievements.
- Optimized scheduling processes, resulting in improved staff coverage during peak hours.
Education
No Degree - Engineering Mechanics
Drexel University
Philadelphia, PAHigh School Diploma -
Atlantic City High School
Atlantic City, NJ06.1992
Skills
- Labor Relations
- Budget Administration
- KPI Management
- Business Management
Timeline
OWNER/MANAGER
BANH MI 2020
04.2021 - 01.2024
Floor Supervisor
Seminole Classic Casino
01.2018 - 01.2021
MANAGER
HUONG'S BISTRO CAFE
01.2017 - 01.2018
Floor Supervisor
Seminole Casino Coconut Creek
01.2011 - 01.2017
Dual Rate Supervisor
Borgata Casino & Hotel
08.2003 - 01.2011
No Degree - Engineering Mechanics
Drexel University
High School Diploma -
Atlantic City High School
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