Chris Obanor

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Updated documentation and produced reports.
• Trained users on how to operate components and systems.
• Completed inventory counts and organized supplies.
• Walked individuals through basic troubleshooting tasks.
• Responded to telephone, email and in-person inquiries regarding system operations, use and repair.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed, configured and maintained computer systems and network connections.
• Configured and tested new software and hardware.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Assisted in development of system security protocols.
• Patched software and installed new versions to eliminate security problems and protect data.
• Offered assistance in implementing and developing training programs.
• Tested new software and hardware prior to deployment.
• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.
• Installed and configured operating systems and applications.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

Seyfarth Shaw LLP. (Houston, Texas)

Technical Support Specialist
January 2015 – March 2015

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Support of Virtualization and Citrix environments
  Utilized deployment solutions.
• Supported various mobile email devices (Blackberry, iOS, Android, etc.)
• Administered Cisco video conference infrastructure and Crestron end point.
• Proven ability to develop and implement creative solutions to complex problems.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Created user accounts and assigned permissions.
• Helped streamline repair processes and update procedures for support action consistency.
• Assisted in development of system security protocols.
• Installed, configured and maintained computer systems and network connections.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored system performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Tested new software and hardware prior to deployment.
• Developed and implemented preventive maintenance procedures.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and tested new software and hardware.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Generated reports to track performance and analyze trends.