Chris Ofiokpa
Mesquite,TX
Summary
Results-driven Facilities Coordinator skilled in managing high-profile client relationships and diverse portfolio retention. Achieved successful outcomes through strategic project coordination, vendor management, and team leadership while ensuring compliance with industry standards. Focused on delivering effective solutions and fostering team success under pressure.
Overview
9
9
years of post-secondary education
13
13
years of professional experience
Work History
Facilities Coordinator
JLL
Irving, Texas
04.2026 - Current
- Managed vendor relationships for service contracts and maintenance agreements, fostering collaboration and quality service delivery.
- Coordinated facility maintenance requests, ensuring timely resolution to enhance operational efficiency.
- Coordinated projects with JLL employees, clients, and vendors to streamline workflows and achieve project goals.
- Streamlined work order management through Corrigo.
- Facilitated space planning and allocation for various departments.
Business Development Representative
Give Clean
Dallas, TX
12.2025 - 04.2026
- Achieved sales goals by generating new commercial accounts in the janitorial industry.
- Obtained new leads through generators such as Apollo, and followed through communication emails/calls through CRMs such as HubSpot.
- Identified client needs, presented tailored cleaning solutions, and secured long-term contracts.
- Built strong relationships, increased retention and revenue growth.
Account Manager
SELECT Commercial Services
Dallas, TX
09.2022 - 10.2025
- Identified opportunities to accrue revenue through upselling while promoting additional cleaning services to the clients on my portfolio.
- Maintained relationships with clients, including tenants, property and project managers, security, engineers, and third-party vendors to facilitate seamless service delivery.
- Managed contractual janitorial services for multiple high-rise class A, professional buildings.
- Ensured properties in my portfolio were fully stocked with supplies and supported staff to enhance overall service quality.
- Monitored accounts receivable for properties overseen, ensuring fulfillment of all work orders and contracted scopes of work.
Mortgage Loan Underwriter
Home Point Financial
Farmers Branch, TX
01.2021 - 08.2022
- Balanced loan-volume growth with optimum underwriting quality to minimize risk and maximize profitability.
- Ensured loan submittals met internal and external eligibility requirements.
- Evaluated the financial strength of borrowers to determine risk and repayment capacity.
- Maintained meticulous attention to detail in underwriting mortgages.
- Maintained compliance with lending, underwriting and government requirements.
- Restructured turned-down loans using knowledge of loan products to facilitate subsequent approvals.
- Ensured compliance with lending, underwriting, and government requirements to uphold organizational standards.
Customer Care Supervisor
Experian
Allen, TX
02.2015 - 01.2021
- Managed and developed a team of 10+ customer care specialists, tracking success through Excel spreadsheets and recognizing achievements while ensuring compliance with FCRA laws and company standards.
- Participated in projects, including Automation Anywhere, and served on committees to enhance job quality and promote equality for employees.
- Supervised customer care team, ensuring high-quality support and effective service delivery.
- Trained new staff on customer service protocols and system usage.
- Contributed to multiple projects, including Automation Anywhere, and participated in committees to improve job quality for employees and promote equality.
Campus Ministry Intern
DFW Church of Christ
Lewisville, TX
01.2014 - 03.2015
- Coordinated campus events at Collin College and University of Texas at Dallas by assisting Campus Ministry leaders with student registrations, housing, and transportation for Campus Retreats and conferences throughout the United States.
- Coordinated campus events at Collin College and University of Texas at Dallas by setting up registrations for students, housing, and transportation for Campus Retreats and conferences throughout the United States.
- Facilitated Bible studies for students using a series developed in collaboration with church leadership and campus ministry leaders.
Education
Associate's Degree -
Collin College
Plano, TX 08.2009 - 05.2014
High School Diploma -
McKinney High School
McKinney, TX 08.2005 - 06.2009
Skills
- Vendor Management
- Vendor negotiation
- Project Coordination
- Facility Improvement
- Regulatory Compliance
- Cross-Functional Collaboration
- Time Management
- Problem Solver
- Goal Oriented
- Integrity
Timeline
Facilities Coordinator
JLL
04.2026 - Current
Business Development Representative
Give Clean
12.2025 - 04.2026
Account Manager
SELECT Commercial Services
09.2022 - 10.2025
Mortgage Loan Underwriter
Home Point Financial
01.2021 - 08.2022
Customer Care Supervisor
Experian
02.2015 - 01.2021
Campus Ministry Intern
DFW Church of Christ
01.2014 - 03.2015
Associate's Degree -
Collin College
08.2009 - 05.2014
High School Diploma -
McKinney High School
08.2005 - 06.2009