Professional Summary
Overview
Work History
Education
Skills
Timeline

Chris Oliver

Hollywood Volume
Los Angeles,CA
10
years of professional experience

Hotel operations leader with five years of progressive growth and experience in the Los Angeles luxury hospitality industry. I specialize in Front Office Management and Guest Relations with emphasis on conflict resolution, staff training, cost analysis, and growing guest satisfaction via hands-on interactions. Additional skills include brand transitions, property management systems adaptation, and building brand standard coherence.

Work History

Assistant Front Office Manager

2 Years 3 Months
Hollywood Volume | 07.2024 - Current
  • Supervised front office operations, ensuring seamless guest experiences and adherence to service standards.
  • Trained and mentored front desk staff, fostering professional development and enhancing team performance.
  • Analyzed guest feedback data to identify trends, driving initiatives that improved service quality and operational practices.
  • Hired as a Front Desk Agent and promoted in a year to Assistant Front Office Manager.

Bellman

3 Years 2 Months
The Hollywood Roosevelt | 04.2021 - 06.2024
  • Assisted guests with luggage, ensuring timely and efficient transportation to rooms.
  • Delivered local info and recommendations, personalizing guest interactions.
  • Give tours of the hotel with history and backstory of the property

Front Desk (Access Control Officer)

1 Year 8 Months
The Californian | 09.2016 - 05.2018
  • Delivered concierge service to enhance resident experience
  • Managed access control for lobby, elevator, and front door to ensure safety and security of residents and authorized visitors
  • Maintain confidentiality of VIP/High Net Worth residents.

Education

Bachelor of Fine Arts - Acting

American Musical And Dramatic Academy | Los Angeles | 05-2011

Skills

Proficient in Marriott & Hyatt systems
Lightspeed
GXP
HotSOS
Colleague
Shiftnotes
Teams
and Excel/Word.
Knowledgeable of Marriott’s standards

Timeline

Assistant Front Office Manager

Hollywood Volume
07.2024 - CurrentRead More

Bellman

The Hollywood Roosevelt
04.2021 - 06.2024Read More

Front Desk (Access Control Officer)

The Californian
09.2016 - 05.2018Read More

American Musical And Dramatic Academy

Bachelor of Fine Arts from Acting
Read More

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Chris Oliver