CHRIS O'NEIL

Own and operate a residential repair and home improvement business, managing projects from initial client consultation through completion. Oversee project planning, scheduling, budgeting, and materials procurement while ensuring work meets safety standards and client expectations. Coordinate job site activities and manage project timelines while performing and supervising work including carpentry, drywall repair, tile installation, fixture installation, and general home improvements. Maintaining strong client communication and delivering projects on time and within budget.

• Collaborated with clients to understand needs and provide tailored services.
• Managed financial forecasting, budgeting, and cash flow to ensure sustainable growth.
• Mentored junior staff, fostering a collaborative environment that encouraged professional development and skill enhancement.
• Ensured compliance with industry regulations, maintaining high standards of quality control and safety protocols.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Maintained 99% client satisfaction, with 100% of my business coming from word of mouth.
• Jobs ranging from $500 - $35,000.

As Head of Retail for Raw Essentials, I was responsible for overseeing the operations and strategic direction of retail channels, driving substantial growth and excellence in customer service. With a focus on sustainable practices and natural products, I successfully implemented innovative strategies and operational improvements that have resulted in a significant increase in customer engagement and sales. My leadership has helped foster a team-oriented environment that encourages both personal and professional growth, while my keen insights into market trends ensure that Raw Essentials remains a top competitor in the eco-friendly retail market.

• Coached and mentored personnel on management principles, industry practices, company procedures, and technology systems, enhancing overall team efficiency.
• Executed operational strategies that strengthened customer and employee loyalty, contributing to a more engaged retail environment.
• Formulated policies and procedures to streamline operations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Redesigned store layout to create an inviting atmosphere, encouraging customers to spend more time browsing and increasing overall sales potential.

As General Manager at TopCatch, I led the operations of a premier fishing tackle company, overseeing all areas from procurement to customer delivery to ensure the highest standards of quality and efficiency. I spearheaded strategic initiatives that enhanced operational workflows, reduced costs by 15%, and improved customer satisfaction by 20%. My proactive leadership style was instrumental in cultivating strong supplier relationships, optimizing inventory management, and boosting team performance through targeted training programs. Under my management, TopCatch achieved record-breaking revenue, solidifying its reputation in a competitive market.

• Expanded TopCatch locations from 9 to 16 by implementing a comprehensive franchising strategy.
• Facilitated continuous business growth by spearheading operations and strategic planning efforts.
• Enhanced company efficiency by optimizing operational processes and adopting innovative management techniques.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Oversaw a diverse team, promoting a collaborative work environment to enhance satisfaction among employees and customers.
• Built and maintained robust relationships with clients and vendors to secure favorable pricing and long-term success.
• Implemented a full business CRM (MYOB Advanced) including customized processes to suit the business.
• Developed and implemented strategies to increase sales, cut costs by 22% and increased margin by 6%.