Chris Palacios
Houston,TX
Summary
Dynamic Senior Property Manager with a proven track record in Property Management, achieving a 95% occupancy rate. Expert in Yardi and tenant relations, I streamline operations and enhance property value through strategic initiatives. Committed to fostering positive tenant experiences while maintaining compliance with fair housing regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Francis Property Management
09.2014 - Current
The Augusta - 312 Units, Galleria Area, Houston, TX July 2022 - Current
- Maintained an average occupancy of 95% or higher
- The average renewal percentage YTD for 2024 was 67%
- 1.3% CNOI Growth YOY in 2024
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Stayed abreast of industry trends and best practices through participation in HAA, TAA, NAA, IREM and continuing education opportunities.
- Supervise a team of up to 9 on-site staff members, offering support and guidance in daily operations and customer service initiatives.
Telfair Lofts - 317 Units, Sugar Land, TX March 2020 - July 2022
- 8.4% Rent Growth YOY in 2022
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of the community.
Midtown Arbor Place, 243 Units, Midtown, Houston, TX September 2016 - March 2020 - Property Manager
- 1.8% Rent Growth YOY in 2019
- 95.76% Average Occupancy in 2018 and 2019
- Organized monthly community events twice a month for residents, fostering positive relationships between tenants and management staff.
- Facilitated the acquisition process for new properties by conducting comprehensive due diligence investigations.
- Kept properties in compliance with local and state regulations.
- Conducted regular inspections of both the interior and exterior of community for potential damage.
- Maximized rental income while minimizing expenses through proactive planning and control.
- Enhanced property value through strategic capital improvement projects i.e. adding a pet park, repurposing areas of the community, pool re-plastering and regular upkeep.
Oak Park Trails - 308 Units, Katy, TX June 2015 - September 2016 Property - Property Manager
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns
- Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
- Monitored timely receipt and reconciliation of rent collections.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Education
High School Diploma -
Chinquapin Preparatory School
Highlands, TXAssociates in Business Administration - Business Management
Houston Community College
Houston, TXSkills
- Yardi Dashboard (CRM Flex, Site Manager, Voyager)
- Realpage (OneSite, YieldStar, Business Intelligence, On-Site)
- Microsoft Office 365
- J Turner
- Modern Message
- PetScreening
- MRI
- Checkpoint ID
- Gatewise
- Maintenance coordination
- Tenant relations
- Customer service
- Eviction process
- Capital projects management
- Budgeting and financial analysis
- Fair housing regulations
Accomplishments
- Demonstrated skill and career growth by being promoted four times in my 10 years as a Business Manager to manage different assets.
- Oversaw and coordinated a two million dollar water intrusion patio reconstruction through all phases of the project. Managed $200,000 restoration and repair project from damaged caused by Winter Storm Uri.
- Coordinated a property conservation refinance including the green property assessment and implementing energy efficiency improvements.
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM). (Currently enrolled)
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
- Apartment Maintenance Technicians Endorsement (CAMT) – National Apartment Association Education Institute.
- Certified Pool Operator
Awards/Achievements
- Property Manager of the Year, 2021 - Francis Property Management Houston Division
- Hero Award, 2021 - Francis Property Management Houston Division
- HAA Leadership Lyceum Graduate, 2019 this program was developed to identify high-caliber, effective, well-informed industry professionals and educate them on the mission and strategic objectives of the Houston Apartment Association and its affiliated associations.
- HAA Property Manager of the Year, 2017 An award given to property managers who demonstrate exceptional leadership, dedication, and accomplishments.
- Horizon Award, 2015 - Francis Property Management Houston Division
- HAA Forty Under 40, Class of 2014, recognized as an individual committed to professional excellence and pride in their industry and community.
Timeline
Senior Property Manager
Francis Property Management
09.2014 - Current
High School Diploma -
Chinquapin Preparatory School
Associates in Business Administration - Business Management
Houston Community College
Similar Profiles
Donna SteedDonna Steed
Regional Sales & Marketing at Francis Property ManagementRegional Sales & Marketing at Francis Property Management
Dawnta CampbellDawnta Campbell
Property Manager at JMC Management, LLCProperty Manager at JMC Management, LLC
Savannah TarangoSavannah Tarango
Sales and Marketing Manager at Francis Property ManagmentSales and Marketing Manager at Francis Property Managment