MONICA PLASCENCIA

Dedicated Community Manager with 13 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

• Managed dual properties, overseeing day-to-day operations and ensuring high standards.
• Developed and enforced policies for a team of up to 11 site staff members.
• Increased occupancy rates and maintained delinquency below 25%.
• Led property overhauls, including handling overdue invoices, inspections, and staff training.
• Organized tenant and vendor files, emergency procedures, and guideline manuals.
• Ensured high customer satisfaction through effective judgment and communication.
• Analyzed annual budgets and monthly financial reports, meeting or exceeding company goals and client expectations.
• Approved new leases, monitored renewals, and planned resident retention activities and marketing strategies.
• Prepared and managed monthly budgets, and generated detailed reports.
• Trained and motivated staff to achieve property goals.
• Inspected buildings and units, coordinated repairs, and managed maintenance schedules for new move-ins.
• Verified tenant information and eligibility, and resolved conflicts between tenants.
• Executed promotional activities to increase occupancy and recommended property improvements.
• Delivered exceptional customer service and handled issue resolution efficiently.