KRISTI MILES
Forney,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
2027
2027
years of professional experience
Work History
Community Manager
Valiant Residential
Dallas, TX
04.2022 - Current
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Facilitated communication between residents and management, addressing concerns promptly.
- Organized community events to foster relationships among residents and increase participation.
- Monitored property conditions, ensuring compliance with safety standards and regulations.
Assistant Property Manager
Valiant Residential
2021 - Current
- Completed annual rent calculations using housing database software.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Processed security deposit refunds.
Leasing Professional
Madera Residential
01.2017 - 01.2020
- Developed marketing materials to highlight property features and attract potential renters.
- Greeted clients, showed apartments, and prepared leases.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Leasing Professional
Allmark Properties
01.2017 - 01.2018
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed marketing materials to highlight property features and attract potential renters.
- Generated leads for sales and rental properties through cold calls and referrals.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Kept meticulous records of correspondence between management and tenants.
- Collected and maintained careful records of rental payments and payment dates.
Front Desk Associate
TMI Hospitality
01.2016 - 01.2017
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Planned coverage needs and organized services to support incoming special events.
- Maintained transaction security by verifying payment cards against identification.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Education
High School Diploma -
Calvery Christian Academy
Mesquite, TX05.2004
Skills
- Financial budgeting and reporting
- Critical Thinking
- Unit inspection
- Showing and leasing of units
- Dispute Handling
- Grounds and Facility Inspection
- Violation Resolution
- Tenant Eligibility Determination
- Maintenance Oversight
- Schedule Coordination
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Staff training
- Employee performance management
- Property management
- Operations management
- Property tours and inspections
- Vendor management
- Proficient in [software]
- Conflict handling
- Maintenance oversight
- Daily operations oversight
- Schedule planning
- Online advertising
- Customer support
- Customer relationship management
- Payment processing
- Calendar management
- CRM software
- Employee recruitment
- Staff management
- Client service and support
- Multilingual communication
Timeline
Community Manager
Valiant Residential
04.2022 - Current
Leasing Professional
Madera Residential
01.2017 - 01.2020
Leasing Professional
Allmark Properties
01.2017 - 01.2018
Front Desk Associate
TMI Hospitality
01.2016 - 01.2017
Assistant Property Manager
Valiant Residential
2021 - Current
High School Diploma -
Calvery Christian Academy