Melissa Blanton
Roswell,GA
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Experienced in working under pressure and adept at adapting to new situations and challenges to enhance the organizational brand. Demonstrates a strong ability to administer policies and procedures, oversee personnel, and consistently deliver tasks on time.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Manager
BH Management
12.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Scheduled and managed apartment turnkey process from move out to make ready
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Director of Operations
Gotta Have It Catering
05.2022 - 12.2023
- Ensured compliance with applicable laws, regulations, industry standards
- Created content for promotional materials, including flyers and brochures
- Organized trade shows to promote brand awareness
- Streamlined processes and implemented innovative solutions for payroll, employee attendance, and scheduling
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes
- Recruited, hired, and trained new employees
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked flexible hours across night, weekend, and holiday shifts.
Senior Community Manager
Gables Residential
09.2018 - 12.2021
- Supervised sixteen employees in employee relations, ongoing training and performance reviews across two properties totaling 750+ units
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Improved NOI YOY through rent growth and expense management
- Led team during $3.4M interior renovation project of 210 units with change orders, invoicing, and schedule tracking
- Assessed and developed yearly budgets to increase rent potential and overall NOI
- Developed and facilitated training for Leasing Professionals and Assistant Community Managers
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Mentored junior team members as they onboarded into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
Community Manager
Gables Residential
10.2012 - 09.2018
- Oversaw repairs and enhancements by working closely with maintenance staff
- Performed regular inspections on throughout community, identifying necessary repairs
- Operated community within budget
- Recommended property improvements based on evaluations of current property conditions
- Received Community Manager of the Year award for Atlanta Region - 2017
Leasing Professional/Business Manager
Gables Residential
09.2008 - 10.2012
- Promoted high level of customer service to both prospects and residents
- Contacted and followed up with residents on renewal notices
- Received rent payments and tracked transactions in accounting software
Catering Sales Manager
Houston Mill House at Emory Conference Center
04.2005 - 09.2008
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered
- Conducted site visits for prospective clients to showcase venue capabilities and offerings
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences
- Increased brand visibility through participation in trade shows, conferences, and other public-facing events
Education
Associate of Arts - Culinary Arts
Art Institute of Atlanta
Atlanta06-2003
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NC12.1992
Skills
- Yardi
- MRI
- LRO Programs
- Income and Expense Management
- Financial Budgeting and Reporting
- Adaptability and flexibility
- Project management
- Tenant and eviction laws
- Daily operations management
- MS office suite
- Team Training
- Payment Processing
- Maintenance Knowledge
- CPO Certified
- Interior Renovations
- Financial budgeting and reporting
Certification
- CPO License - Pool & Hot Tub Alliance - May 2026
- ServSafe Manager - National Restaurant Association - September 2026
- ServSafe Instructor & Proctor - National Restaurant Association - September 2026
Timeline
Community Manager
BH Management
12.2023 - Current
Director of Operations
Gotta Have It Catering
05.2022 - 12.2023
Senior Community Manager
Gables Residential
09.2018 - 12.2021
Community Manager
Gables Residential
10.2012 - 09.2018
Leasing Professional/Business Manager
Gables Residential
09.2008 - 10.2012
Catering Sales Manager
Houston Mill House at Emory Conference Center
04.2005 - 09.2008
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
- CPO License - Pool & Hot Tub Alliance - May 2026
- ServSafe Manager - National Restaurant Association - September 2026
- ServSafe Instructor & Proctor - National Restaurant Association - September 2026
Associate of Arts - Culinary Arts
Art Institute of Atlanta
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