Chris Panozzo
Lafayette,IN
Summary
Skilled Dent Repair Technician with a proven track record enhancing vehicle aesthetics through expert dent repair. Excelled in customer service and mechanical skills, significantly boosting client satisfaction and referrals. Mastered diagnosis and component replacement, achieving a high repair success rate and fostering strong professional relationships across Indiana and Illinois.
Overview
7
7
years of professional experience
Work History
Dent Repair Technician
Self Employed - Contracting With Dent Smart
01.2022 - Current
- Utilized a variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of automobiles to repair or replace components and restore appearance.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Created and maintained strong relationships with various body shops throughout Indiana and Illinois.
- Maintained a high standard of quality in all repair jobs, resulting in positive feedback from clients and increased referrals.
- Consistently met or exceeded company performance metrics through dedication to high-quality workmanship and efficient processes.
- Developed innovative solutions for challenging repairs, resulting in a higher rate of successful outcomes without compromising vehicle aesthetics.
- Strengthened the reputation of the business by consistently providing exceptional service during interactions with customers, shop management and insurance companies.
- Inspected vehicles to identify and document repair needs.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
Paintless Dent Repair Technician
JM Dent Repair
01.2021 - 01.2022
- Collaborated with local body shops and car lots to write estimates for damage and delivered timely service to each project.
- Maintained a high standard of quality in all repair jobs, resulting in positive feedback from clients and increased referrals.
- Maintained a clean and organized workspace to promote efficiency and minimize the risk of accidents or damage to vehicles.
- Reduced vehicle downtime for clients by quickly assessing and repairing dents using specialized tools and techniques.
- Mentored junior technicians to help them develop their skills in paintless dent repair techniques, contributing to overall team success.
- Applied finishing techniques to enhance quality and appearance of repairs.
Car Transporter
Carvana
01.2018 - 04.2019
- Completed all necessary documentation with clients to ensure successful transaction of vehicles.
- Maintained safe driving practices while navigating various road conditions, ensuring the secure transport of client vehicles.
- Provided assistance in resolving any issues that arose during the transportation process, working closely with both clients and team members to find satisfactory solutions.
Education
Bachelor of Arts - Communication - Public Relations
California State Fullerton
Fullerton05.2017
Skills
- Customer Service
- Attention to Detail
- Body Panel Repair
- Using Specialized Tools and Equipment
- Vehicle Inspection
- Estimating Abilities
- Disassembly and Reassembly of Components
- Component Replacement
- Communicating with Other Parties Involved in the Repair Process
- Troubleshooting
Timeline
Dent Repair Technician
Self Employed - Contracting With Dent Smart
01.2022 - Current
Paintless Dent Repair Technician
JM Dent Repair
01.2021 - 01.2022
Car Transporter
Carvana
01.2018 - 04.2019
Bachelor of Arts - Communication - Public Relations
California State Fullerton
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