Chris Pearce
San Antonio,TX
Summary
Technical support professional bringing valuable experience to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tech Support Specialist
Tandem Diabetes Care, Inc.
San Diego, CA
08.2023 - 06.2026
- Customer support
- Software support and troubleshooting
- Insulin pump support and troubleshooting
- Identified recurring issues in customer feedback, proposing solutions to improve product reliability and user satisfaction.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Recorded and maintained relevant notes for each client and work order.
HCL IT Support/Customer Service
USAA
San Antonio, TX
11.2019 - 08.2023
- Trained in Voice and Buckets
- Quality Control SME
- Quality assurance Analyst
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Barista
Starbucks
San Antonio, TX
08.2015 - 10.2019
- Customer Service: making drinks, listen to customer complaints and help resolve them
- Money Handling
Store Associate
Gamestop
San Angelo, TX
11.2015 - 12.2016
- Customer Service: answer questions, look up information, make customers feel welcome
- Money Handling
Team Leader
Hastings Entertainment Inc
San Angelo, TX
05.2010 - 07.2015
- Customer Service: answer calls, look up information, answer questions, explain policies
- Front counter team leader
Education
Angelo State University
San Angelo, TX, US12-2010
HIGH SCHOOL DIPLOMA - undefined
Our Lady Of The Hills Catholic High School
Kerrville, TX, USSkills
- Java
- Network Support
- Team leadership
- Have trained agents in order to instruct them on proper procedure
- Problem solver
- Determined
- Knowledgeable of Service Desk, Chat, and Buckets SOP’s
- Excel
- Have worked IT for almost 4 years
- Quick thinker
- Microsoft Windows
- Operating Systems
- Regularly assist TSR’s with their incidents
- Customer service
- Good keyboard skills
- Listen to calls to verify agents are adhering to customers service policy
- Regularly review tickets and the reasons they have been reopened
- Quality Assurance
- Active directory
- Help Desk
- QA/QC
- Computer Networking
- IT support knowledge
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
Certification
CPR Certification
Timeline
Tech Support Specialist
Tandem Diabetes Care, Inc.
08.2023 - 06.2026
HCL IT Support/Customer Service
USAA
11.2019 - 08.2023
Store Associate
Gamestop
11.2015 - 12.2016
Barista
Starbucks
08.2015 - 10.2019
Team Leader
Hastings Entertainment Inc
05.2010 - 07.2015
HIGH SCHOOL DIPLOMA - undefined
Our Lady Of The Hills Catholic High School
Angelo State University