Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Kozak

Phoenix,AZ

Summary

Detail-oriented Tech Support Specialist skilled in JavaScript, React.js, and API integration. Proven ability in software debugging and frontend development to enhance user experience.

Overview

4
4
years of professional experience

Work History

Tech Support Specialist

Hemisphere GNSS
Tempe, Arizona
04.2025 - Current
  • Delivered technical assistance to customers troubleshooting GNSS products.
  • Answered customer inquiries via phone and email regarding technical issues.
  • Collaborated with engineering teams to resolve complex technical problems efficiently.
  • Conducted remote diagnostics to promptly identify system malfunctions.
  • Educated customers on product features and optimal usage practices.
  • Contributed to creation of user manuals and training materials for clients.

Configuration Technician

Hemisphere GNSS
Tempe, Arizona
01.2022 - 04.2025
  • Configured GNSS receivers for optimal performance in various applications.
  • Conducted system tests to ensure functionality and compliance with specifications.
  • Documented configuration processes and technical documentation for future reference.
  • Maintained inventory of tools and equipment used for configuration tasks.

Education

Bachelor of Science - Computer Science

Arizona State University
Tempe, AZ
05-2026

Skills

  • JavaScript and Reactjs
  • Java and C/C
  • API integration and design
  • Software debugging
  • Frontend development
  • Version control

Timeline

Tech Support Specialist

Hemisphere GNSS
04.2025 - Current

Configuration Technician

Hemisphere GNSS
01.2022 - 04.2025

Bachelor of Science - Computer Science

Arizona State University
Ryan Kozak