Detail-oriented Tech Support Specialist skilled in JavaScript, React.js, and API integration. Proven ability in software debugging and frontend development to enhance user experience.
Overview
4
4
years of professional experience
Work History
Tech Support Specialist
Hemisphere GNSS
Tempe, Arizona
04.2025 - Current
Delivered technical assistance to customers troubleshooting GNSS products.
Answered customer inquiries via phone and email regarding technical issues.
Collaborated with engineering teams to resolve complex technical problems efficiently.
Conducted remote diagnostics to promptly identify system malfunctions.
Educated customers on product features and optimal usage practices.
Contributed to creation of user manuals and training materials for clients.
Configuration Technician
Hemisphere GNSS
Tempe, Arizona
01.2022 - 04.2025
Configured GNSS receivers for optimal performance in various applications.
Conducted system tests to ensure functionality and compliance with specifications.
Documented configuration processes and technical documentation for future reference.
Maintained inventory of tools and equipment used for configuration tasks.