Jani Day
Orlando,FL
Summary
Detail-oriented IT professional with experience in technical support and software troubleshooting. Skilled in diagnosing issues, assisting customers via multiple channels, and documenting solutions in ticketing systems. Expertise in SQL, Python, Java, React, TypeScript, and JavaScript, complemented by a Bachelor’s degree in Information Technology.
Overview
1
1
year of professional experience
Work History
Tech Support Specialist
Concentrix
Lake Mary, Florida
06.2026 - Current
- Provided comprehensive technical support to customers via telephone, email and chat.
- Resolved technical issues for customers through phone and chat support.
- Communicated with customers to identify issues and guided them through solutions, restoring service and functionality.
- Guided users with step-by-step solutions for frequent technical challenges.
- Diagnosed software and hardware problems utilizing troubleshooting tools.
- Identified and resolved system errors through effective troubleshooting techniques. and identified potential solutions.
- Documented customer interactions in support ticketing system, ensuring accuracy for future reference and analysis.
- Escalated unresolved issues to higher-level technical teams promptly.
- Provided feedback on recurring problems, enhancing support processes through documented insights.
Technical Architect & Front-End Developer
Lenoir-Rhyne University
Hickory, North Carolina
01.2026 - 04.2026
- Led a collaborative software development team as Technical Architect and Front-End Developer to build MySafePlace, a wellness web application for a real-world client.
- Defined technical structure, frontend architecture, component organization, and development approach to ensure project coherence and alignment with client needs.
- Influenced architectural and technical decisions to prioritize scalability, maintainability, usability, and application performance.
- Designed and developed responsive user interfaces using ReactJS and TypeScript.
- Developed frontend functionality for mood tracking, journaling, and wellness resources, directly improving user engagement and experience.
- Integrated frontend functionality with Firebase services and Firestore for authentication and application data management.
- Collaborated with team and client to translate requirements and feedback into effective technical solutions and features, enhancing application usability.
- Participated in testing, debugging, code reviews, and iterative development, ensuring software quality and responsiveness to evolving project needs.
- Used Git/GitHub for collaborative version control and software development.
Education
Bachelor of Arts - Information Technology
Lenoir Rhyne University
Hickory, NC05-2026
Skills
- Technical troubleshooting
- Database Management
- Scripting Languages
- Technical support
- Customer relationship management
- Development: Reactjs, Front-End Development, Application Testing, Debugging
- Tools: Git, GitHub
- User interface design
- Frontend development
Timeline
Tech Support Specialist
Concentrix
06.2026 - Current
Technical Architect & Front-End Developer
Lenoir-Rhyne University
01.2026 - 04.2026
Bachelor of Arts - Information Technology
Lenoir Rhyne University