Summary
Overview
Work History
Education
Skills
Accomplishments
My goals
Timeline
Generic
Brittany Blanchard

Brittany Blanchard

Princeton

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

11
11
years of professional experience

Work History

Tech Support Specialist

Alorica Calling Center
03.2024 - 12.2024
  • Help with quick books
  • Contact tier 2 when need be
  • Inbound and outbound calls

Chat Agent

Boost Mobile
09.2023 - 07.2024
  • Chat with clients about their phones
  • Helped with issues
  • Taken payments

Waitress

Beckley convention center
04.2019 - 07.2020
  • Providing excellent wait service to ensure satisfaction.
  • Taking customer orders and delivering food and beverages.
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Cashier

KFC
01.2014 - 08.2014
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.

Cashier

McDonald's
08.2013 - 12.2013
  • Maintain sanitation, health, and safety standards in work areas.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.

Education

High school -

EDUCATION
05.2012

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Technical assistance
  • Technical troubleshooting
  • Empathy and patience
  • Software expertise
  • Ticket management

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.

My goals

My objectives include continuing my studies at my online technical university, where I am pursuing a degree in psychology, and eventually starting my own business after graduation. In the meantime, I require a career that will provide for my family, as this program spans three years.

Timeline

Tech Support Specialist

Alorica Calling Center
03.2024 - 12.2024

Chat Agent

Boost Mobile
09.2023 - 07.2024

Waitress

Beckley convention center
04.2019 - 07.2020

Cashier

KFC
01.2014 - 08.2014

Cashier

McDonald's
08.2013 - 12.2013

High school -

EDUCATION
Brittany Blanchard