Simbarashe Sithole
Tech Support Specialist
240 Herbert Chitepo,HA
Summary
An IT professional with a passion for technology and a recent graduate with a degree in Computer Science. Strong foundation in computer hardware, software troubleshooting, and excellent problem-solving skills. offering a quick learning ability, dedication to customer satisfaction, and a commitment to resolving technical issues efficiently.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Tech Support Specialist
Liquid Intelligent Technologies
1 2023 - Current
- Providing technical support for remote users via phone and email
- Diagnosing and solving technical issues including email clients and Internet connectivity
- Redirecting problems to appropriate resource when necessary
- Documenting customer interactions so as to improve customer experience and satisfaction.
- Configuring network devices
- VOIP configurations on soft phones and IP phones
IT Intern
Mutare Civic Centre
08.2021 - 08.2022
- Troubleshooting and resolving hardware and software issues for end-users
- Installed and configured software applications
- Managed user accounts and permissions via windows Active Directory
- Training users on new technology that has been rolled out
- Rolled out new application updates
Education
Back End Engineering Cert -
Codecademy
06.2024 - 12.2024
Computer science -
Africa University
03.2019 - 05.2022
Skills
SQL
References
- Mr T Makura, Liquid Intelligent technologies, 077 388 0123
- Mr S.H Mupfumbu, MCC, 78 288 0330
- Mr BG muzawazi, MCC, 077 301 0925
Timeline
Back End Engineering Cert -
Codecademy
06.2024 - 12.2024
IT Intern
Mutare Civic Centre
08.2021 - 08.2022
Computer science -
Africa University
03.2019 - 05.2022
Tech Support Specialist
Liquid Intelligent Technologies
1 2023 - Current
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