Summary
Overview
Work History
Education
Skills
Active participant and supporter of Kalispel Learning Academy
Timeline
Generic

Chris Pendell

Spangle

Summary

Casino Manager with 20 years of guest service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development, gaming regulation and implementation. Building relationships with team members in other departments in order to make the overall operation more successful and working together.

Overview

20
20
years of professional experience

Work History

Director of Table Games

Northern Quest Resort & Casino Spokane
08.2016 - Current
  • Responsible for revenue generation, expense efficiencies. Oversaw 200+ team members between 4 different departments.
  • Responsible for maintaining regulatory expectations for all departments, creating, updating Internal Controls, Policy and Procedures. Implementation of policy changes. Working with Tribal Gaming regulatory body.
  • Regular reporting for department revenues, evaluating team members, researching losses and play evaluations.

Poker/Keno Manager

Northern Quest Resort & Casino Spokane
06.2012 - 09.2016
  • Responsible for revenue generation, expense efficiencies for Poker, Keno and Off Track Betting.
  • Maintained professional, organized, and safe environment for guests and team members.
  • Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Development Instructor

Kalispel Tribe Of Indians
07.2007 - 06.2012
  • Table Games and Poker focused instruction. Dealing, supervisory, Title 31.

Table Games Dealer/Floor Supervisor

Northern Quest Resort & Casino Spokane
12.2003 - 07.2007
  • Dealt and oversaw operations of table games and poker. Blackjack, Craps, Roulette, multiple carnival games.
  • Supervised several games, ensured dealer compliance with established policies and procedures.

Education

Associate of Arts - Elementary Education

North Idaho
Coeur D'Alene
12.1998

Skills

  • Staff Training and Development
  • Team Management
  • Team Member and Guest Relations
  • Casino operations knowledge

Active participant and supporter of Kalispel Learning Academy

  • Attendee of several micro learnings, facilitator at KLA Conferences, overall supporter of KLA program, TM Forums

Timeline

Director of Table Games

Northern Quest Resort & Casino Spokane
08.2016 - Current

Poker/Keno Manager

Northern Quest Resort & Casino Spokane
06.2012 - 09.2016

Development Instructor

Kalispel Tribe Of Indians
07.2007 - 06.2012

Table Games Dealer/Floor Supervisor

Northern Quest Resort & Casino Spokane
12.2003 - 07.2007

Associate of Arts - Elementary Education

North Idaho

Similar Profiles

CREATE PROFILE
Chris Pendell