CHRIS PETERSEN
Tavares,FL
Summary
The ability to build relationships through communication at all levels of an organization is a primary strength. Experience includes Customer Service, Direct Sales, Sales Management, Integrated Marketing, Program Management. I am dedicated to succeeding at every task and bring an energetic attitude with a strong work ethic, including superior presentation skills and public speaking abilities.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Working Solutions
Plano, TX
01.2026 - 04.2026
- Performed customer service for Turbo Tax.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
Agent / Producer
Purecare Insurance
Gainesville, VA
09.2025 - 12.2025
- Assisted clients to sign up for ACA through State Marketplace website.
- Streamlined claims processing systems to enhance efficiency and reduce turnaround times.
- Analyzed client needs to recommend tailored insurance solutions, increasing customer satisfaction.
Customer Service Representative
Safelite AutoGlass
Columbus, OH
09.2023 - 01.2025
- Responsible for taking incoming calls from vehicle owners who have sustained damage to windshield or other glass on their vehicle.
- Process requires gathering of insurance, vehicle and personal information and scheduling vehicle owners to have glass repaired or replaced.
Realtor
Gaffs Realty Co.
Port Orange, Fl
06.2020 - 09.2023
- Responsible for listings and sales to clients/buyers, while generating new business through exceptional customer service.
- Over $2 million in closed sales in 2020 and $3million closed sales in 2021.
Realtor
Adams Cameron & Co.
Ponce Inlet, Fl
03.2016 - 06.2020
- Responsible for listings and sales to clients/buyers while generating new business through exceptional customer service.
- Top Producer for the Ponce Inlet office - 2018.
- Broker’s Representative for on-site sales at Marina Grande Condominium for 2016-2017.
Senior Manager, Sales Southeastern U.S.
Communications Test Design Inc.
West Chester, Pennsylvania
01.2005 - 01.2016
- Managed $100m+ annual revenue stream for Repair and Logistics of Telecom equipment primarily with AT&T SE, Cisco Systems and Cox Communications, at three regional branch locations – Atlanta, Phoenix, San Diego.
- Responsible for managing and growing business 12% year over year with customer base by soliciting new business within the customer base and all Customer Service functions.
- OEM customer base included Adtran, Tyco, Cox Communications, Time Warner, Brighthouse, Cisco (Scientific Atlanta), Emerson Network Power.
Vice President, Sales, Independent Telephone Companies & Utilities
Terayon Communications Inc.
Santa Clara, California
01.1999 - 01.2005
- Responsible for sales of Next Generation Digital Loop Carrier, ATM / TDM multi-service optical / copper communications platform for backbone transport networks for Voice, Video, and Data. ADM / TTM to IP conversion.
- Pioneered and helped Develop VOIP communications systems for sale to Regional Operating Telecoms.
- Responsible for all channel sales as well as all independent telephone companies, CAPS and CLECS.
- Managed Sales, Marketing and Pre-Sales organization of fourteen people.
- Achieved annual $5 million sales rate for new product in 2001 with P&L responsibility.
- Achieved annual quota increases of 30% year over year between 2001 – 2005.
Director of Sales, Southeast
Westell Inc.
Aurora, IL
01.1992 - 01.1999
- Hired, Trained, Coached and Managed National Sales Force Team of nine persons and managed technical installation and support team in North America for Analog and Digital Network Access voice multiplexers.
- Successfully managed the introduction and deployment of two new products into the North American Market.
- Access sales grew from $35 million to over $50 million in two years with full P&L responsibility.
- Managed Sales and Customer Service to Bellsouth, Sprint and Independent Telcos in a seven-state region.
Education
Master of Business Administration -
Florida Metropolitan University
Orlando, FloridaBachelor of Science - Business Administration, Marketing Major
Husson University
Bangor, MaineSkills
- Microsoft Office 365
- Private Pilot
- Author of published fiction novels
- Data entry
- Critical thinking
- Active listening
- Customer service
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Resident Insurance License – Florida – Life including Variable Annuity & Health / Lic.# W813189
Non-Resident Agent Accident and Sickness for State of Georgia Marketplace NPN:21077298
Producer - Health Commonwealth of Virginia NPN:21077298
Languages
English
Timeline
Customer Service Representative
Working Solutions
01.2026 - 04.2026
Agent / Producer
Purecare Insurance
09.2025 - 12.2025
Customer Service Representative
Safelite AutoGlass
09.2023 - 01.2025
Realtor
Gaffs Realty Co.
06.2020 - 09.2023
Realtor
Adams Cameron & Co.
03.2016 - 06.2020
Senior Manager, Sales Southeastern U.S.
Communications Test Design Inc.
01.2005 - 01.2016
Vice President, Sales, Independent Telephone Companies & Utilities
Terayon Communications Inc.
01.1999 - 01.2005
Director of Sales, Southeast
Westell Inc.
01.1992 - 01.1999
Bachelor of Science - Business Administration, Marketing Major
Husson University
Master of Business Administration -
Florida Metropolitan University