Chris Pirtle
Denton,TX
Summary
Dedicated Service Technician with a proven track record at McClain's RV Superstore, excelling in installation and repair. Recognized for exceptional customer service and meticulous attention to detail, ensuring high-quality preventive maintenance and effective problem resolution. Committed to fostering a collaborative team environment while maintaining safety and accountability in all tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
McClain's RV
07.2017 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Camping World
06.2016 - 07.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
Education
Bachelor Of Science - Biology
Stephen F. Austin State University
Nacogdoches, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Problem and issue resolution
- Parts Management experience
- Teaching/Training experience
Certification
RVTI ALP Manager
RVTI Trainer
RVTI Proctor
RRC filler & technician
RRC filler & technician manager
State Inspection, Safety and Emissions
504 MACS Refrigerant Certification
Timeline
Service Technician
McClain's RV
07.2017 - Current
Service Technician
Camping World
06.2016 - 07.2017
Bachelor Of Science - Biology
Stephen F. Austin State University
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