Christopher Rogers
New Caney
Summary
Customer-focused individual boasting a career finding reasonable solutions to problems. A smart person committed to training employees and implementing techniques to improve teamwork. Works hard and gives all of his attention to get the job done regardless of the task.
Overview
11
11
years of professional experience
Work History
Overnight Stocker
Walmart
New Caney
05.2022 - Current
- Provided overnight support for customers, troubleshooting technical issues and resolving customer inquiries.
- Monitored customer service emails and responded to inquiries in a timely manner.
- Coordinated with other departments to ensure customer satisfaction.
- Developed strategies to enhance the customer service experience during overnight hours.
- Created reports on customer interactions and feedback.
- Trained team members on relevant software programs used for customer service operations.
- Resolved escalated issues from customers, providing clear communication regarding resolution of their concerns.
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service delivery standards.
- Interfaced with third-party vendors when needed to resolve complex customer inquiries or incidents.
- Maintained up-to-date knowledge of products, services, policies and procedures related to the organization's offerings.
Overnight Team Lead
Walmart
New Caney
11.2018 - 05.2022
- Supervised overnight team to ensure efficient store operations and customer service.
- Coordinated stock replenishment and inventory management during overnight shifts.
- Trained new associates on store policies and operational procedures effectively.
- Monitored safety protocols to maintain a secure working environment for staff.
- Assisted in scheduling staff to optimize coverage during peak hours overnight.
- Implemented best practices for merchandising and product placement in-store displays.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Conducted regular audits of inventory levels to prevent stock discrepancies.
- Provided leadership and guidance to overnight team members.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
- Evaluated employee performance against established goals and standards regularly.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Trained new employees on safety protocols, job duties, and customer service standards.
CAP 2 Supervisor
Walmart
New Caney
09.2017 - 11.2018
- Supervised CAP 2 team to ensure all tasks were completed in a timely manner.
- Monitored staff performance and provided guidance when necessary.
- Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
- Worked closely with other departments in order to ensure successful collaboration on joint projects.
Fast Food Team Leader
Taco Bell
New Caney
05.2015 - 06.2017
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Maintained a clean and organized work environment throughout the shift.
- Resolved customer complaints with professionalism and empathy.
- Managed inventory levels by ordering necessary supplies as needed.
Landscape Worker
Family Business
Rye
07.2014 - 05.2015
- Assisted in planting trees and shrubs according to landscape design plans.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
Education
Associate of Science - Business
Lone Star College System
Spring, TX05-2017
High School Diploma -
Infinity Early College High School
New Caney, TX05-2017
Some College (No Degree) - Business Administration
Texas Texh
Lubbock , TxSkills
- Policy Enforcement
- Merchandise unloading
- Technical knowledge
- Industry Expertise
- Forklift Operation
- Stock allocation
- Hazardous Materials Handling
- Warehouse picking
- Material Handling
- Palletizing
- Shipment Processing
- Inventory staging
- Certified forklift operator
- Assembly line experience
- Stock management
- Barcode scanning
- Warehouse Safety
- Freight Counts
- Safety awareness
- Process Management
- Heavy equipment operations
- Lift Equipment Operation
- Supply chain and inventory management
- Hand-Eye Coordination
- Order Picking
- Teamwork and Collaboration
Timeline
Overnight Stocker
Walmart
05.2022 - Current
Overnight Team Lead
Walmart
11.2018 - 05.2022
CAP 2 Supervisor
Walmart
09.2017 - 11.2018
Fast Food Team Leader
Taco Bell
05.2015 - 06.2017
Landscape Worker
Family Business
07.2014 - 05.2015
Associate of Science - Business
Lone Star College System
High School Diploma -
Infinity Early College High School
Some College (No Degree) - Business Administration
Texas Texh