Chris Routledge
Joplin,MO
Summary
Reliable and punctual Management/Sales Associate possessing excellent work ethic and more than 20 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Looking for new experiences to further my career.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Spark
Joplin, MO
05.2025 - Current
- Loaded and unloaded packages, adhering to safety protocols.
- Followed traffic laws and company policies during transit.
- Handled merchandise in accordance with product handling standards.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Ensured vehicle maintenance and cleanliness for safe operations.
Supervisor
State Line X-1 Dispensary
Quapaw, Oklahoma
07.2022 - 03.2025
- Managed inventory levels and coordinated restocking of cannabis products.
- Ensured cleanliness and organization of dispensary space for optimal customer experience.
- Monitored employee performance and provided constructive feedback regularly.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Collaborated with management to implement operational improvements in workflow processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Supervised daily operations to ensure compliance with state regulations.
- Assisted in developing promotional strategies to attract customers.
Customer Service Representative
Teleperformance
Joplin, MO
10.2019 - 09.2022
- Direct contact for members concerning issues on benefits, prescriptions, medical information, referrals, authorizations, physician locating, pharmacy locating and claims.
- Assisted providers, pharmacies and agents on locating all information needed to assist members with medical and pharmaceutical needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Follow all restrictions and guidelines during interactions with members to assure company compliance.
Co-Owner/Operator
Trailer Swift/Redlight Photobooth
Columbia, MO
03.2012 - Current
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Provided outstanding entertainment services to new and long-standing customers by maintaining open communication to ensure all needs were meet
- Checked inventory for required supplies and maintained equipment to provide a superior product
- Worked hand and hand with other vendors and location managers to ensure quality presentation and seamless delivery
- Took client phone calls and emails to book events, arranged payments options and maintained communication until day-of to create a long lasting memory from their event
- Worked with graphic designers to put the clients vision of their template into reality
Sales Associate
Dryers Shoe Store
Columbia, MO
05.2012 - 08.2019
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Sold various products by explaining unique features and educating customers on proper application
- Offered product and service consultations and employed upselling techniques
- Answered customers' questions and addressed problems and complaints in person and via phone
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Worked as team member to provide highest level of service to customers
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Kept the showroom clean and maintained neat, orderly product displays
- Received and processed cash and credit payments for in-store purchases
- Recommended merchandise to customers based on needs and preferences
- Placed special merchandise orders for customers
Store Manager
Musicland Corp
Santa Rosa, CA
11.1998 - 01.2012
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Hired, trained and managed associates, including evaluating performance and enforcing disciplinary actions
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Processed shipments and maintained stock shelf organization
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Updated store pricing, signage and merchandising based on current promotions
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
- Assumed positions of associate and assistant manager before promotion to store manager
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Enforced adherence to policies, standards and security protocols
- Fostered healthy team environments to promote collaboration and boost productivity
- Addressed customer inquiries and resolved complaints
Education
GED -
Joplin High School
Joplin, MOSome College (No Degree) -
Missouri Southern State University
Joplin, MOSkills
- Employee supervision and motivation
- Store operations oversight
- Staff training and development
- Retail inventory management
- Customer Service
- Accurate cash handling
- Inventory control
- Employee training
- Reliable
- Team leadership
- Outstanding communication skills
- Organized
- Productivity
- Sales professional
Timeline
Delivery Driver
Spark
05.2025 - Current
Supervisor
State Line X-1 Dispensary
07.2022 - 03.2025
Customer Service Representative
Teleperformance
10.2019 - 09.2022
Sales Associate
Dryers Shoe Store
05.2012 - 08.2019
Co-Owner/Operator
Trailer Swift/Redlight Photobooth
03.2012 - Current
Store Manager
Musicland Corp
11.1998 - 01.2012
GED -
Joplin High School
Some College (No Degree) -
Missouri Southern State University