Chris Royal
Winston-Salem,NC
Summary
Results-driven Workflow Manager with a proven track record in enhancing operational efficiency and optimizing scheduling systems. Expertise in workflow analysis and team collaboration to drive measurable improvements in performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Workflow Manager
Discount Tire
Kernersville, NC
03.2025 - Current
- Coordinated workflow processes to enhance operational efficiency across tire service departments.
- Evaluated daily performance metrics to identify areas for improvement and training needs.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
- Implemented scheduling systems to optimize labor allocation and minimize downtime.
- Trained new employees on workflow procedures, ensuring adherence to company standards.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction.
5S Manager
Discount Tire
Winston-Salem, NC
03.2023 - 03.2024
- Supervised daily operations to ensure efficient tire installation and balancing processes.
- Trained team members on safety protocols and equipment usage, promoting workplace safety.
- Managed inventory levels, ensuring timely restocking of tires and related products.
- Collaborated with sales team to enhance customer service and resolve product inquiries.
- Conducted quality control checks to maintain high standards of tire performance and safety.
Universal Banker
First Horizon Bank
Winston-Salem, NC
11.2020 - 11.2022
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Processed account openings, closings, and maintenance with accuracy and efficiency.
- Educated clients on banking products, fostering informed decision-making.
- Assisted in financial transactions, ensuring compliance with regulatory guidelines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Teller
TRUIST
Winston-Salem, NC
02.2020 - 11.2020
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cash drawer accuracy, balancing transactions at the end of each shift.
- Collaborated with team members to streamline service processes and improve customer wait times.
Education
High School Diploma -
Ledford Senior High School
Thomsaville NC05-2018
Skills
- Workflow Analysis
- Lean principles
- Software integration
- Scheduling expertise
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Accomplishments
- Set new records in Sale conversions within a single month
- Achieved lowest customer wait times through effectively helping with workflow
Timeline
Workflow Manager
Discount Tire
03.2025 - Current
5S Manager
Discount Tire
03.2023 - 03.2024
Universal Banker
First Horizon Bank
11.2020 - 11.2022
Teller
TRUIST
02.2020 - 11.2020
High School Diploma -
Ledford Senior High School