Chris Schrade
Pocatello,ID
Summary
Dynamic sales professional with a proven track record at LKQ Corporation Inc., Recognized for exceeding sales targets through effective strategies and exceptional service. Skilled in customer relationship management (CRM )software and building long-term client loyalty, driving significant revenue growth and enhancing customer satisfaction.
Overview
35
35
years of professional experience
Work History
Salesperson
LKQ Corporation Inc.
01.2012 - Current
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Owner
AutoWrex
01.1995 - 01.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Associate
Bailey's Inc.
01.1991 - 01.1997
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Physical Education And Coaching
Idaho State University
Pocatello, ID05-1991
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Sales strategy development
- Active listening
- Sales management
- Negotiation
- Objection handling
- Product description
- Complaint handling
- Up-selling
- Cross-selling products and services
- Cold calling
- Needs analysis
- Prospecting skills
- Account management
- Sales software proficiency
- CRM software proficiency
- Deal negotiation
- Client service
- Product and service knowledge
- Product and service sales
- Sales expertise
- Time management
- Sales development
- Sales closing
- Customer retention
- Staff training
- Records management
- Sales consultation
- Performance tracking
- Sales forecasting
Languages
Norwegian
Native or Bilingual
Timeline
Salesperson
LKQ Corporation Inc.
01.2012 - Current
Owner
AutoWrex
01.1995 - 01.2012
Sales Associate
Bailey's Inc.
01.1991 - 01.1997
Bachelor of Science - Physical Education And Coaching
Idaho State University
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