Chris Scoggins
Austin
Summary
Retail and sales professional with over 5 years of hands on experience in customer engagement, team leadership, and operations. Proven track record of building genuine connections with customers, driving sales through personalized recommendations, and leading teams to deliver excellent service. Passionate about creating positive experiences whether helping families choose the right tech, mentoring new team members, or keeping operations running smoothly. Eager to bring strong communication, problem solving, and hands on skills to a dynamic role.
Overview
3
3
years of professional experience
Work History
Sales Representative
Verizon
03.2024 - 02.2025
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
Shift Lead
Ace Hardware
01.2022 - 03.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Assisted customers on the sales floor by listening to their project needs, offering tailored product recommendations, and suggesting better-suited alternatives to help them succeed.
- Hands-on built and demonstrated products like grills, couches, lanterns, fireplaces, and shelves — reigniting my passion for construction and problem-solving from high school welding experience.
- Managed inventory through internal systems, placed timely replenishment orders, and introduced seasonal items to keep the store aligned with customer demand year-round.
- Promoted to Shift Lead, where I opened/closed the store, assigned tasks to team members, maintained organization, and prepared the store for corporate inspections with spotless standards.
Manager
Southwest Theaters
09.2021 - 01.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw daily theater operations, including opening/closing procedures, cash handling, safe management, and ensuring a welcoming experience for every guest.
- Led and mentored a team of staff during shifts (including frequent double shifts on weekends), setting clear daily goals and fostering a collaborative environment that prioritized efficiency and customer satisfaction.
- Handled inventory deliveries (Mondays, Thursdays, Sundays), organized stock, and managed beer keg systems with proper gas installation for smooth service.
- Trained new employees on procedures and played a key role in team meetings to drive operational success and meet deadlines for counts and stocking.
Education
High School Diploma -
University of Texas At Austin High Schoo
Austin, TX05-2021
Skills
- Customer Service & Engagement
- Sales & Upselling
- Team Leadership & Training
- Inventory Management
- Cash Handling & POS Systems
- Shift Management & Operations
- Product Demonstrations & Recommendations
- Time Management
- Merchandising
- Google Docs & Basic Computer Skills
- Multi-line Phone Systems
Timeline
Sales Representative
Verizon
03.2024 - 02.2025
Shift Lead
Ace Hardware
01.2022 - 03.2024
Manager
Southwest Theaters
09.2021 - 01.2022
High School Diploma -
University of Texas At Austin High Schoo