Chris Shaw
Atlanta,GA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
PGA TOUR Superstore
03.2012 - Current
- Led and developed a team of 30–40 associates to consistently achieve sales goals while fostering lasting customer relationships.
- Achieved a 50% increase in store revenue during tenure by driving sales initiatives and enhancing customer experience.
- Foster a positive customer experience by leading a knowledgeable, engaged team dedicated to delivering world-class service.
- Build meaningful connections within the organization and community by promoting a culture centered on listening and responding to customer needs.
- Drive impactful change using customer feedback to coach and recognize teams, continuously improving the in-store experience
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Business Administrator
HNN Atlanta Inc.
11.2011 - 03.2012
- Developed and implemented an organized filing system to manage current and prospective inventory records.
- Maintained accurate financial data and reporting using various accounting software platforms.
- Collaborated directly with the CEO/Owner to enhance and streamline administrative processes.
- Communicated with investors and clients to ensure efficient, accurate information flow and support relationship management.
Store Manager
ABC Fine Wine & Spirits
03.2008 - 08.2011
- Managed a high-volume retail location with $500,000 in inventory and $50,000 in weekly revenue.
- Oversaw daily cash flow management across three safes, handling funds totaling over $10,000.
- Motivated team members to achieve weekly sales targets while maintaining a focus on customer satisfaction.
- Reduced inventory discrepancies by 92% over an 18-month period through improved tracking and accountability measures.
- Built strong professional relationships with managers, customers, and employees across multiple local stores, contributing to future networking opportunities.
- Completed over 30 hours of certified training in beer, wine, and spirits to support sales and compliance.
Cargo Operations Agent
Delta Air Lines, Inc
09.2005 - 01.2008
- Oversaw cargo handling operations ensuring compliance with safety regulations and protocols.
- Coordinated logistics activities, optimizing shipment processes to enhance efficiency and reduce delays.
- Managed inventory control systems, tracking cargo movement and maintaining accurate records.
- Trained new staff on operational procedures and safety standards to ensure seamless onboarding experiences.
- Certified by Delta Air Lines to operate and oversee cargo shipment operations.
- Structured itineraries for sensitive cargo such as human remains, animals, and medical lab research materials
Education
Bachelor of Science - Business Administration, Finance Concentration
Florida Agricultural And Mechanical University
Tallahassee, FL08-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- P&L management
- People Focused
Accomplishments
Store of the Year, PGA TOUR Superstore, 2016
Timeline
General Manager
PGA TOUR Superstore
03.2012 - Current
Business Administrator
HNN Atlanta Inc.
11.2011 - 03.2012
Store Manager
ABC Fine Wine & Spirits
03.2008 - 08.2011
Cargo Operations Agent
Delta Air Lines, Inc
09.2005 - 01.2008
Bachelor of Science - Business Administration, Finance Concentration
Florida Agricultural And Mechanical University