Chris Shoemaker
Kingsville,MO
Summary
Detail-oriented supervisor known for optimizing workflows and enhancing team productivity. Strong focus on training and mentoring staff, leading to improved operational efficiency and higher customer satisfaction.
Overview
28
28
years of professional experience
Work History
Supervisor
AnswerNet
06.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained new employees on operational standards and customer service protocols.
- Monitored team performance, providing feedback and support to enhance productivity.
- Implemented process improvements to streamline workflows and reduce response times.
- Coordinated scheduling to optimize workforce management and meet service demands.
- Maintained accurate records of team performance metrics for reporting purposes.
- Fostered a collaborative team environment to promote engagement and morale among staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Aspen Media
10.2020 - 06.2025
- Assisted in handling escalated customer inquiries, resolving issues effectively and efficiently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Trained new employees on operational standards and customer service protocols.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Monitored team performance, providing feedback and support to enhance productivity.
Auto Detailer
Jim Falk Motors
09.2018 - 09.2020
- Conducted thorough vehicle inspections to identify cleaning needs and ensure quality standards.
- Utilized advanced cleaning equipment and products to enhance vehicle appearance and customer satisfaction.
- Performed detailing services including waxing, polishing, and upholstery cleaning for diverse vehicle types.
- Trained new staff on effective detailing techniques and safety protocols to maintain operational efficiency.
- Washed cars and trucks daily for auto dealership.
- Collaborated with sales team to prepare vehicles for display, ensuring optimal presentation and appeal.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
Auto Detailer
JKB Auto Sales
08.2016 - 08.2018
- Developed streamlined processes for inventory management of detailing supplies to reduce waste and costs.
- Implemented quality control measures to consistently deliver high-standard detailing services across all vehicles.
- Enhanced customer relationships through attentive service, addressing concerns promptly, and fostering repeat business.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
- Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
- Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained clean, tidy and safe work environment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Applied protective agents, including sealants, to protect surfaces.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Removed dirt and debris from vehicle and equipment interiors.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Utilized high-pressure washers to clean vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Inspected vehicles and equipment for visible damage.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Conducted thorough vehicle inspections to identify cleaning needs and ensure quality standards.
- Washed cars and trucks daily for auto dealership.
Receiving Associate
Kohls Distribution Center
07.2016 - 07.2018
- Coordinated inbound shipments, ensuring accurate documentation and timely processing.
- Conducted quality checks on received merchandise to maintain inventory integrity.
- Operated material handling equipment to efficiently move goods throughout the facility.
- Trained new associates on safe receiving procedures and operational protocols.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
Packer Associate
IPL Plastics
02.2012 - 06.2016
- Operated packaging machinery to ensure efficient product wrapping and sealing.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new associates on packing procedures and safety protocols.
- Maintained cleanliness and organization of work area to enhance productivity.
- Oversaw daily packing schedules, ensuring timely completion of production targets.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Overnight Stocker
Walmart
02.2002 - 02.2012
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Monitored inventory levels, restocking items as needed to maintain availability.
- Collaborated with team members to organize backroom and optimize flow of goods.
- Implemented best practices for safety and cleanliness in stock areas.
- Assisted customers by locating products and providing information on promotions.
- Trained new staff on operational procedures and stocking techniques.
- Led efforts to streamline stocking processes, reducing replenishment time significantly.
- Conducted regular audits of stock levels, ensuring accuracy in inventory management.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Make Ready Technician
Sterling Court Apartments
01.1998 - 02.2002
- Conducted thorough inspections of apartments to identify maintenance needs and ensure readiness for new residents.
- Performed routine repairs including plumbing, electrical, and HVAC systems to maintain operational efficiency.
- Collaborated with management to prioritize work orders and streamline maintenance processes for optimal workflow.
- Trained junior technicians on safety protocols and maintenance techniques to enhance team performance and compliance.
- Responded promptly to resident requests, resolving issues effectively to ensure tenant satisfaction and retention.
- Developed checklists for apartment turnover processes, improving efficiency in preparing units for occupancy.
- Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
- Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
- Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
- Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
- Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within the community.
- Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
- Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
- Collaborated effectively with other technicians on larger projects, resulting in reduced completion times without sacrificing quality.
- Contributed to the overall success of the property by promptly completing tasks and ensuring a positive living experience for residents.
- Worked with diverse types of weather and ground conditions.
- Spread out articles or materials and examined for holes, tears and other defects.
- Liaised with internal departments to optimize productivity and efficiency.
Education
No Degree -
Blue Springs North
Blue SpringsSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
- Staff development
- Team building
- Processes and procedures
- Project management
- Priority management
- Inventory oversight
- Expectation setting
- [Software] experience
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Quality control
- Task delegation
- Workflow management
- Employee development
- Performance management
- Staff education
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- Computer skills
- Excellent communication
- Effective communication
- MS office
- Active listening
- Professionalism
- Self motivation
- Adaptability
- Reliability
- Task prioritization
- Time management abilities
- Professional demeanor
- Team collaboration
- Continuous improvement
- Goal setting
- Positive attitude
- Teamwork
- Employee training
- Good judgment
- Team development
- Training and development
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Supervisor
AnswerNet
06.2025 - Current
Supervisor
Aspen Media
10.2020 - 06.2025
Auto Detailer
Jim Falk Motors
09.2018 - 09.2020
Auto Detailer
JKB Auto Sales
08.2016 - 08.2018
Receiving Associate
Kohls Distribution Center
07.2016 - 07.2018
Packer Associate
IPL Plastics
02.2012 - 06.2016
Overnight Stocker
Walmart
02.2002 - 02.2012
Make Ready Technician
Sterling Court Apartments
01.1998 - 02.2002
No Degree -
Blue Springs North