Christopher Simmons
Muncie,IN
Summary
Motivated and tech-savvy professional seeking an entry-level It position. Passionate about providing excellent customer support and troubleshooting technical issues in fast-paced environments. Strong problem-solving skills, attention to detail, and a commitment to learning new technologies. Eager to contribute to a collaborative IT team and grow within the field of information technology.
Overview
1
1
Certificate
17
17
years of professional experience
Skills
- Operating Systems: Windows 10/11, macOS,
- Networking: Basic Networking (TCP/IP, DNS, DHCP) Duo VPN
- Hardware: PC assembly, peripheral setup, printer and scanner configuration
- Software: Microsoft 365, Active Directory (basic), ServiceNow, Azure Virtual Desktop, 8x8 Call Center Platform Management Sharepoint
Certification
- Comp Tia Security Plus
- Microsoft Certified: Security, Compliance, and Identity Fundamentals SC-900
- Microsoft Azure Fundamentals AZ-900
Work History
Concrete Laborer
Cutting Edge
01.2025 - Current
- Perform concrete placement and finishing for commercial and residential projects.
- Support finishing crews with form setup, mixing, and placement of concrete for slabs, driveways, and curbs.
Senior Case Manager
Egis International
01.2021 - 01.2025
- Manage a caseload of 100+ clients, providing comprehensive assessments and ongoing support for the INHAF program
- Supervise and mentor a team of 5 jr. Case managers, offering guidance on best practices and ensuring compliance.
- Coordinate care with multidisciplinary teams including Mortgage providers, social workers, and legal advocates.
- Conduct regular audits of case files and documentation to maintain program compliance with federal and state guidelines.
- Utilized 8x8 call center platform to manage day-to-day operations of a 10 -agent call center utilizing the 8x8 Contact Center platform for inbound/outbound voice, chat, and SMS support.
- Collaborate with IT and vendor teams to optimize 8x8 configurations, troubleshoot telephony issues, and enhance reporting visibility.
- Assisted in provisioning and managing virtual machines (VMs) in Microsoft Azure Portal .
- Supported user access and resource management using Azure Active Directory (AAD) .
- Managed and maintained SharePoint environments, including security and user access.
Slitting Machine Operator
Precision Strip
11.2019 - 01.2021
- Optimized material utilization by carefully planning cuts according to job specifications, resulting in reduced waste levels.
- Troubleshot and corrected process material issues as they occurred, maintaining quality and output within defined standards.
Military Police Officer
United States Navy, USN
11.2008 - 11.2016
- .Manned Security checkpoints to provide 24/7 force protection Provide armed overwatch
- Provided security support for high-profile events.
Soft Skills
- Workforce Scheduling & Performance Optimization
- KPI, power bi Reporting & Data Analytics
- Team Leadership & Coaching
- Process Improvement & Quality Assurance
- Customer Experience (CX) Strategy
- SLA Management & Escalation Handling