Account Manager
Bill Pool State Farm
Jacksonville, FL
- Managed client accounts to ensure satisfaction and retention.
- Conducted regular reviews of client policies and coverage options.
- Facilitated training sessions for new team members on account management practices.
- Resolved client inquiries promptly to maintain strong relationships.
- Maintained accurate records of client interactions and policy changes.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Onboarded new team members to integrate into organization.
- Addressed customer questions and concerns regarding products and services.