Intizor Djalolova
Brooklyn,NY
Summary
Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Seasoned Hotel Manager known for high productivity and efficient task completion. Specialize in operational management, customer satisfaction enhancement, and staff development strategies. Excel in leadership, communication, and problem-solving skills, ensuring smooth hotel operations and exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Account Manager
Yandex.Taxi
05.2023 - 10.2023
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Managed multiple accounts simultaneously while meeting deadlines.
Hotel Manager
Dilimah Hotel
02.2021 - 02.2023
- Built and maintained productive relationships with employees.
- Administered new hire paperwork and maintained employee files.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Transmitted and received messages using telephones or telephone switchboards.
- Managed team of front desk agents, supervising personnel in issue resolution.
Hotel Front Desk Clerk
Dilimah Hotel
07.2018 - 02.2021
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Arranged tours, taxis or restaurant reservations for customers.
- Posted incidental charges to ledgers, manually or by using computers.
- Processed payments from customers for room charges and incidentals.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Assisted guests with check-in and check-out procedures as needed.
- Input and confirmed reservations for guests.
Education
Bachelor of Economics -
SamISI
07-2022
Skills
- Social media networking
- VIP services
- Housekeeping oversight
- Guest services management
- Strategic planning and analysis
- Guest experiences
- Guest accommodations
- Dining reservations
- Project oversight
- Staff training
- Marketing
- Food and beverage operations
- Hospitality
- Sales
- Telephone etiquette
- Account administration
- Rooms division management
- Russian translation
- Interpretation support
- Customer service
- Service recommendations
- Database maintenance
Timeline
Account Manager
Yandex.Taxi
05.2023 - 10.2023
Hotel Manager
Dilimah Hotel
02.2021 - 02.2023
Hotel Front Desk Clerk
Dilimah Hotel
07.2018 - 02.2021
Bachelor of Economics -
SamISI