Summary
Overview
Work History
Education
Skills
Timeline
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Chris Smith

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager/Operations Manager

Westlake ACE Hardware
03.2020 - Current
  • Effectively communicating with teams members at all levels to improve staff performance and morale
  • Manage budgets, planning and auditioning that relate to personnel management
  • Develop and review existing policies and procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Help Build the business to business portfolio by creating leads and following up on there business needs

Insurance Sales Representative

State Farm and Progressive
03.2018 - 03.2020
  • Analyzed market trends to determine customer needs, volume potential, price schedules and discount rates
  • Grew business and drastically improved profitability by identifying new target markets, establishing and nurturing customer relations, and generating creating innovative strategies
  • Consistently met and exceeded all sales and performance goals that leads to efficient operation
  • Promoted and marketed services to insurance agencies resulting to expand sales territory and boost accounts by 100%.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
  • Generated sales by recommending policies and add-ons.

General Manager

Sears
01.2012 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

Business Administration -

Rose state college
01.2015

Skills

  • Cash handling
  • Human resources
  • Planograms
  • Insurance sales
  • Merchandising
  • Pricing
  • Profit & loss
  • Store management
  • Sales
  • Leadership
  • Supervising experience
  • Customer service
  • Payroll
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation

Timeline

Assistant Manager/Operations Manager

Westlake ACE Hardware
03.2020 - Current

Insurance Sales Representative

State Farm and Progressive
03.2018 - 03.2020

General Manager

Sears
01.2012 - 01.2018

Business Administration -

Rose state college

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Chris Smith