Chris Spillane
Chicago,IL
Summary
Well-qualified courier and dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Over five years of experience in Logistics and seeking to foster and grow that passion through career advancement. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Courier/Dispatcher
U.S. Messenger & Logistics
12.2022 - Current
- Directed dispatching, routing and tracking of couriers.
- Closely monitored dispatch board to triage and prioritize over multiple daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
Courier/Dispatcher
Cut Cats Courier
10.2020 - Current
- Directed dispatching, routing and tracking of couriers.
- Closely monitored dispatch board to triage and prioritize over numerous of calls with couriers, clients, and customers.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Built and maintained professional relationships with customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Courier/In-House Coordinator
U.S. Messenger & Logistics
12.2015 - 08.2020
- Coordinated daily workflow through task prioritization.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking couriers.
- Directed investigations to verify and resolve customer or shipper complaints.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
Education
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Client Interactions
- Package Delivery and Pick-Up
- Order Assessments
- Time Management
- Attention to Detail
- Customer Service
- Logistics and Transportation
- Critical Thinking
- Coordinating Efficient Routes
- Verbal and Written Communication
- Microsoft Office
- Experience with TMS (Xcelerator and TwinJet)
Accomplishments
- Achieved a promotion to In-House Coordinator and dispatcher at ARC Document Solutions, a successful printer and services provider in Chicago, through U.S. Messenger & Logistics by completing pick-ups and deliveries with accuracy and efficiency, building and maintaining customer/client relations, punctuality, and time management.
Timeline
Courier/Dispatcher
U.S. Messenger & Logistics
12.2022 - Current
Courier/Dispatcher
Cut Cats Courier
10.2020 - Current
Courier/In-House Coordinator
U.S. Messenger & Logistics
12.2015 - 08.2020
Associate of Arts -
State College of Florida, Manatee-Sarasota
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