Shannon Jackson
Gowanda,NY
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
33
33
years of professional experience
Work History
Dispatcher
SNI Emergency Management Department
Irving , NY
07.2019 - Current
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Head Start Teacher Assistant
SNI ECLC
Irving , New York
10.1998 - 07.2022
- Prepared reports and maintained administrative records.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Laminated teaching materials to increase durability under repeated use.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Assisted with school field trips and special events by collecting permission slips and payments.
Emergency Management Flood Plain Manager
SNI Emergency Management
Irving , New York
02.2016 - 07.2019
- Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Reviewed operational plans from other locations to identify options for local systems.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
Cleaner
SNI Sanitation Department
Irving , New York
05.2014 - 12.2016
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
GED -
Gowanda Central School
Gowanda, NY03.1991
Skills
- Client Interactions
- Aviation Ground Support Software
- Team Work Scheduling
- Traffic Monitoring
- Special Education
- Behavioral Skills Development
- Learning Assessments
- Student Motivation and Engagement
- Group Learning Mechanics
- Behavior Modification Techniques
- Positive Reinforcement Methods
- Productivity and Time Management
- Positive Team Player
- Hospitality Management
- Effective Planning
- Project Requirements
- Disaster Response
- Operational Planning
- Procedure Planning
Timeline
Dispatcher
SNI Emergency Management Department
07.2019 - Current
Emergency Management Flood Plain Manager
SNI Emergency Management
02.2016 - 07.2019
Cleaner
SNI Sanitation Department
05.2014 - 12.2016
Head Start Teacher Assistant
SNI ECLC
10.1998 - 07.2022
GED -
Gowanda Central School
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